Job summary
The Senior System Administration Specialist is a key member of the Systems team. The post will be responsible for the maintenance of the Trusts EPMA application suite and systems, and Cleo Solo Electronic Prescription Service (EPS) ensuring continuity of service, resolution of ongoing operational issues and training of users.
Main duties of the job
The post is a lead technical role in a team of specialist application staff, and acts as a point of escalation for the Systems Team or the wider Digital Department. The Senior System Administration Specialist is responsible for ensuring incidents and service requests are managed effectively and in accordance with Service Level Agreements (SLA's).
The post is a subject matter expert for clinical and non-clinical applications, minimising the service impact of any issues, changes or problems associated with the Trusts systems suite. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.
The post holder is also responsible for working closely with the project and Pharmacy teams, ensuring system upgrades or new application implementations are planned or executed safely and effectively. This involves working as part of a team or on an individual basis with application vendors, internal or external stakeholders and other technical experts, ensuring assigned project tasks are completed within project tolerances.
About us
East London NHS Foundation Trust is a CQC rated outstanding trust, with an award winning digital department. The Trust is embarking on a period of transformation to become a 'Digital First' organisation and is in a period of recruitment in readiness into various digital roles. It is an extremely exciting time to join and help shape our digital first future for the trust.
We value our staff and support each other in our quest to achieve our goals and as a result, the department is a supportive, collaborative, and welcoming place to work. We live our trust values; We Care, We Respect, We are Inclusive.
Job description
Job responsibilities
- Maintain specific, in depth knowledge of the EPMA and EPS systems supported by the applications team
- Maintain a comprehensive knowledge of current working practices within the Trust
- Utilise expert knowledge to resolve a range of varied, complex technical issues and explain complex situations in simple terms to staff at all levels
- Develop Standard Operating Procedures (SOPs) for routine activities, ensuring all systems administrators adopt standard working practices, and provide procedures for the technical teams to enable them to undertake repeatable, low risk operational tasks
- Establish procedures for the routine support or maintenance of systems, ensuring health and performance is monitored or maintained to an optimal level
- Work with the EPMA System Manager to review the quality of systems support and focus on continual service improvement
- Work with other members of the Digital, Infrastructure and Informatics teams to manage and resolve EPMA and EPS system related issues and queries
- To train and support staff in all necessary aspects of the EPMA and EPS systems, review training scripts and liaise closely with the Medical Education Co-ordinators to ensure Doctor Induction Training is arranged and carried out when required
- To liaise closely with system supplier to ensure electronic medicines management issues are raised and resolved in a timely manner
- To provide input into developing and maintaining the electronic medicines management systems, in particular maintaining the systems rules, protocols, drug files and configuration
- To write and provide input into policy and procedure affecting the use of pharmaceuticals in relation to electronic systems at both local and trust wide levels
- To work as part of the Saturday/Bank Holiday Pharmacy team and Pharmacy on-call rota when required ensuring high standards, compliance and duties of a Pharmacist are maintained
- Ensure continued compliance with GPhC Pharmacist regulations and carry out activities to maintain registration with the GPhC
Job description
Job responsibilities
- Maintain specific, in depth knowledge of the EPMA and EPS systems supported by the applications team
- Maintain a comprehensive knowledge of current working practices within the Trust
- Utilise expert knowledge to resolve a range of varied, complex technical issues and explain complex situations in simple terms to staff at all levels
- Develop Standard Operating Procedures (SOPs) for routine activities, ensuring all systems administrators adopt standard working practices, and provide procedures for the technical teams to enable them to undertake repeatable, low risk operational tasks
- Establish procedures for the routine support or maintenance of systems, ensuring health and performance is monitored or maintained to an optimal level
- Work with the EPMA System Manager to review the quality of systems support and focus on continual service improvement
- Work with other members of the Digital, Infrastructure and Informatics teams to manage and resolve EPMA and EPS system related issues and queries
- To train and support staff in all necessary aspects of the EPMA and EPS systems, review training scripts and liaise closely with the Medical Education Co-ordinators to ensure Doctor Induction Training is arranged and carried out when required
- To liaise closely with system supplier to ensure electronic medicines management issues are raised and resolved in a timely manner
- To provide input into developing and maintaining the electronic medicines management systems, in particular maintaining the systems rules, protocols, drug files and configuration
- To write and provide input into policy and procedure affecting the use of pharmaceuticals in relation to electronic systems at both local and trust wide levels
- To work as part of the Saturday/Bank Holiday Pharmacy team and Pharmacy on-call rota when required ensuring high standards, compliance and duties of a Pharmacist are maintained
- Ensure continued compliance with GPhC Pharmacist regulations and carry out activities to maintain registration with the GPhC
Person Specification
Qualifications
Essential
- Masters degree in Pharmacy or equivalent
- IT Service management qualification or equivalent experience
- Evidence of continued professional development
- Membership of the General Pharmaceutical Council
Desirable
- Higher degree/diploma in Clinical Pharmacy/Diploma in Psychiatry
Experience
Essential
- Experience of working and liaising with Third Party Suppliers
- Experience of working in a large organisation with a wide range of staffing levels
- Strong experience of diagnostic and fault resolution across a mixed computing environment
- Experience of database maintenance
- Strong experience in influencing the application of Digital to working practices
- Experience of working with and training a range of staffing groups including clinicians, nursing and managers
- Experience of process mapping and re-design
- Develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles
- Experience of using JAC Medicines Management system
- Significant experience of working as a qualified Pharmacist in a hospital pharmacy department
Desirable
- Knowledge & Experience working in an PRINCE 2 environment
- Experience of supporting clinical applications within the Trust, such as, JAC EPMA, Crystal Reports, RiO
- Experience working in a Mental Health setting
Knowledge & Skills
Essential
- Understanding of Information Governance, Digital Security and confidentiality
- High level of interpersonal skills, including active listening and understanding
- Excellent communication and presentation skills
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Ability to prioritise and plan use of resources
- Understanding of the Strategic aims and priorities of the Trust
- Understanding the benefits of Information Technology to Trust staff
- Knowledge of the Digital strategy
- Working knowledge of MS Office products
- Knowledge of the National Digital Strategy
Person Specification
Qualifications
Essential
- Masters degree in Pharmacy or equivalent
- IT Service management qualification or equivalent experience
- Evidence of continued professional development
- Membership of the General Pharmaceutical Council
Desirable
- Higher degree/diploma in Clinical Pharmacy/Diploma in Psychiatry
Experience
Essential
- Experience of working and liaising with Third Party Suppliers
- Experience of working in a large organisation with a wide range of staffing levels
- Strong experience of diagnostic and fault resolution across a mixed computing environment
- Experience of database maintenance
- Strong experience in influencing the application of Digital to working practices
- Experience of working with and training a range of staffing groups including clinicians, nursing and managers
- Experience of process mapping and re-design
- Develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles
- Experience of using JAC Medicines Management system
- Significant experience of working as a qualified Pharmacist in a hospital pharmacy department
Desirable
- Knowledge & Experience working in an PRINCE 2 environment
- Experience of supporting clinical applications within the Trust, such as, JAC EPMA, Crystal Reports, RiO
- Experience working in a Mental Health setting
Knowledge & Skills
Essential
- Understanding of Information Governance, Digital Security and confidentiality
- High level of interpersonal skills, including active listening and understanding
- Excellent communication and presentation skills
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Ability to prioritise and plan use of resources
- Understanding of the Strategic aims and priorities of the Trust
- Understanding the benefits of Information Technology to Trust staff
- Knowledge of the Digital strategy
- Working knowledge of MS Office products
- Knowledge of the National Digital Strategy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
