Administrator - Bedfordshire CHS

Job responsibilities

ELFT is committed to equality of opportunity for all employees,job applicants and service users. We are committed toensuring that no one will be discriminated against on thegrounds of race, colour, creed, ethnic or national origin,disability, religion, age, sex, sexual orientation or maritalstatus. The Trust commits itself to promote equalopportunities and value diversity and will keep under review itspolicies, procedures and practices to ensure that allemployees, users and providers of its services are treatedaccording to their needs.For management posts, to ensure that within their service areafair employment practice and equality of opportunity aredelivered.

To demonstrate the ability to remain focussed on service deliverywhilst dealing with an unpredictable, diverse and challengingworkload.To ensure that every patient contact is conducted appropriately andsignposting to an appropriate service.To provide support to callers who may be non-compliant withrecommended outcomes, emotive, hostile and or antagonistic, usingpersuasive and negotiating skills.To ensure correct referral onto appropriate community service

Skills and abilities

Essential

• Effective Communicator (Both Verbal and Written)
• Effective engagement and influencing skills
• Effective listening skills
• Results orientated with good communication and interpersonal skills
• IT Literate with advanced keyboard skills
• Ability to deal with confidential/sensitive and distressing information
• Able to work under pressure
• Knowledge of health and safety issues
• Ability to prioritise workload and meet performance targets

Desirable

• Ability to negotiate and influence people using tact and discretion

Personal attributes

Essential

• Active team player
• Demonstrates sensitivity to the needs of individuals and groups
• Demonstrates commitment to, and enthusiasm for facilitating personal development and lifelong learning.
• Able to prioritize tasks and to manage conflicting demands on time and resources, to deliver objectives.
• Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
• Self-motivated - able to work on own initiative and work effectively as part of a team
• Able to assimilate sensitive and complex information
• Able to manage stressful situations and make sound decisions
• Mature and professional approach to work
• Able to demonstrate flexibility in terms of location and working hours

Experience and work achievements

Essential

• Excellent telephone manner
• Effective social skills gained from experience dealing with the public
• Customer service skills
• An understanding of the call handling and telephone triage roles

Desirable

• Ability to confidently use a computer and move quickly between applications e.g web and email
• Experience of liaising with multi-disciplinary agencies

Knowledge and educational achievements

Essential

• *Minimum of 3 GCSEs at grade C or above or equivalent including English
• NVQ Level 3 Qualification
• Evidence of undertaking additional skills training, willingness to develop further
• Knowledge and understanding of equality and diversity issues

Desirable

• A valid UK driving license
• Knowledge of the NHS information Governance and legal requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).