Job summary
The post holder will:
Increase participation within community and inpatient services to support with the development of service re-design and ensuring that this involvement is meaningful and appropriate.
Ensure that the communication needs of service users and their carers are acknowledged and represented.
Actively promote a culture of participation throughout the service and facilitate a shared understanding/ethos that participation is everyone's responsibility.
Participate in CPD and other developmental activities.
Work along side system leads, partners and stakeholders to increase joint participation voices across the borough of Newham.
Follow defined practices and procedures under the management and co-ordination of their line manager
Have a relevant and adapted Job plan according to the needs and requirements of the borough they will be working.
Main duties of the job
o To embed the role of people participation within the Newham Adult Mental Health directorate and carry out an analysis of current participation work across the service and relevant partners and groups, in order to develop a strong program of events and activities.
o To engage with all levels of the service structure including clinical teams and regularly reporting to relevant groups on the activities, learning, recommendations, and results.
o To support and encourage all staff within the service to integrate user participation in daily practice as well as service development and provision of training.
o Making sure the service is communicating regularly with service users and carers, updating them on all current activities, user groups, forums, and wider activities.
o Managing users' group and forums for the service, ensuring there is regular attendance across groups and making sure that service users and carers have the opportunities to gain leadership experience, e.g., chairing meetings, taking minutes & Managing action
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.
Job description
Job responsibilities
Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.
Person Specification
Education/ Qualification/ Training
Essential
- Good level of education GCSE or equivalent in English and Maths
- NVQ Level 3 or equivalent
- Evidence of Continuing Professional Development Willingness and ability to obtain and/or qualifications and training for development in the post as required
Desirable
Experience
Essential
- Previous experience of advocacy or consultation and/or evidence of working in a similar field e.g., youth work
- Experience of working with people with mental health difficulties &/or learning disabilities and family/carers
- Liaison with wider stake holders
Desirable
- Experience in a healthcare setting
- Work in a multicultural setting, including working with interpreters
- Conducting audit and/or evaluation projects
- Contribution to research programmes
- Some personal experience of using mental health services
Knowledge and Skills
Essential
- Communication & Relationship skills: Well-developed interpersonal skills and ability to communicate effectively orally, and in writing complex and or sensitive information for dissemination both within and outside the NHS
- Ability to support individuals or groups in presenting their views
- Ability to creatively engage hard to reach service users and carers with a range of developmental and mental health needs
- Ability to present the views of service users to a variety of stakeholders, including at a strategic managerial level
- Ability to manage potentially conflicting agendas
- Current knowledge of issues for Newham residents with mental health difficulties and /or a learning disability and their carers
- Knowledge of the issues involved in communicating with young people
- Analytical & Judgmental skills: Understanding of the impact of mental health issues on a child or young person's future opportunities, on their siblings and families
- Planning and organisational skills: Able to plan, organise and prioritise own workload. Organisation of meetings, minute taking and communicating with professionals.
- Physical skills: Good keyboard skills.
- Information resources: Able to present information in a variety of formats Competent use of other IT packages e.g. PowerPoint, Access.
- Competent in use of Word and Excel
- Proven ability to use, set up and maintain social media and digital communication channels effectively and safely in ways that creatively engage service users
- Research & Guidance: Good research and statistical skills, including ability to access and search evidence-based resources
- Cultural awareness: Aware of the potential impact of discrimination & disadvantage on mental health
- Flexibility: Able to be flexible and adapt approach according to need
- Able to work independently and to seek support as appropriate
- Able to use supervision well to improve output
- Cultural competence: Understanding issues involved in working with a multicultural population
Desirable
- Multiagency networking: Able to grasp the complexities of the range of statutory and voluntary agencies involved in providing services for adults in Newham
- Previous development or consultation role.
- Good working knowledge of voluntary, statutory and health agencies
Personal
Essential
- Physical effort: Able to sit in constrained positions for a substantial proportion of working time
- Mental effort: Able to concentrate intensely for a substantial proportion of working time, during client contact, teaching sessions, team meetings, preparing written work etc
- Emotional effort: Able to effectively manage boundaries as well as exposure to distressing/ emotional circumstances that might arise when working with groups who have a variety of mental health and/or developmental issues/needs
- Values: Respectful approach to service users, families, carers, colleagues and other professionals. Willing to negotiate and can handle confrontation effectively and professionally
Other
Essential
- Able to work flexible hours and in a variety of different contexts outside the clinical setting
- Able to work to professional guidelines
- Must be capable of accountability for own work, of being guided by precedent and of working towards defined results
Person Specification
Education/ Qualification/ Training
Essential
- Good level of education GCSE or equivalent in English and Maths
- NVQ Level 3 or equivalent
- Evidence of Continuing Professional Development Willingness and ability to obtain and/or qualifications and training for development in the post as required
Desirable
Experience
Essential
- Previous experience of advocacy or consultation and/or evidence of working in a similar field e.g., youth work
- Experience of working with people with mental health difficulties &/or learning disabilities and family/carers
- Liaison with wider stake holders
Desirable
- Experience in a healthcare setting
- Work in a multicultural setting, including working with interpreters
- Conducting audit and/or evaluation projects
- Contribution to research programmes
- Some personal experience of using mental health services
Knowledge and Skills
Essential
- Communication & Relationship skills: Well-developed interpersonal skills and ability to communicate effectively orally, and in writing complex and or sensitive information for dissemination both within and outside the NHS
- Ability to support individuals or groups in presenting their views
- Ability to creatively engage hard to reach service users and carers with a range of developmental and mental health needs
- Ability to present the views of service users to a variety of stakeholders, including at a strategic managerial level
- Ability to manage potentially conflicting agendas
- Current knowledge of issues for Newham residents with mental health difficulties and /or a learning disability and their carers
- Knowledge of the issues involved in communicating with young people
- Analytical & Judgmental skills: Understanding of the impact of mental health issues on a child or young person's future opportunities, on their siblings and families
- Planning and organisational skills: Able to plan, organise and prioritise own workload. Organisation of meetings, minute taking and communicating with professionals.
- Physical skills: Good keyboard skills.
- Information resources: Able to present information in a variety of formats Competent use of other IT packages e.g. PowerPoint, Access.
- Competent in use of Word and Excel
- Proven ability to use, set up and maintain social media and digital communication channels effectively and safely in ways that creatively engage service users
- Research & Guidance: Good research and statistical skills, including ability to access and search evidence-based resources
- Cultural awareness: Aware of the potential impact of discrimination & disadvantage on mental health
- Flexibility: Able to be flexible and adapt approach according to need
- Able to work independently and to seek support as appropriate
- Able to use supervision well to improve output
- Cultural competence: Understanding issues involved in working with a multicultural population
Desirable
- Multiagency networking: Able to grasp the complexities of the range of statutory and voluntary agencies involved in providing services for adults in Newham
- Previous development or consultation role.
- Good working knowledge of voluntary, statutory and health agencies
Personal
Essential
- Physical effort: Able to sit in constrained positions for a substantial proportion of working time
- Mental effort: Able to concentrate intensely for a substantial proportion of working time, during client contact, teaching sessions, team meetings, preparing written work etc
- Emotional effort: Able to effectively manage boundaries as well as exposure to distressing/ emotional circumstances that might arise when working with groups who have a variety of mental health and/or developmental issues/needs
- Values: Respectful approach to service users, families, carers, colleagues and other professionals. Willing to negotiate and can handle confrontation effectively and professionally
Other
Essential
- Able to work flexible hours and in a variety of different contexts outside the clinical setting
- Able to work to professional guidelines
- Must be capable of accountability for own work, of being guided by precedent and of working towards defined results
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
