Job summary
We are looking for someone to be a part of of our small and friendly quality and performance team who is people focused with an eye for detail, both quantitatively and qualitatively, and to be able to use their influence and engagement skills to communicate closely with teams and services.
This post is a fixed term or secondment for a period of 12 months to cover staff member secondment.
Main duties of the job
The postholder will use Envoy, Datix and other systems to ensure there is high quality data on complaints and compliments to support quality improvements at a qualitative level of analysis. The post holder will ensure that accurate, relevant and timely reports are prepared for a number of audiences including the ICB and Directorate management groups. The postholder will be working closely with teams on how to engage service user feedback including different methods of use will provide regular updates and strategies to services.
About us
Our mission is to make a positive difference to peoples lives by improving the quality of life for all we serve. Our values are We Care, we Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Please for further information kindly refer to the job description and person specification attached to this vacancy.
Job description
Job responsibilities
Please for further information kindly refer to the job description and person specification attached to this vacancy.
Person Specification
Education/ Qualifications
Essential
- Bachelor's Degree or equivalent experience gained in a specialised data focused role.
Skills/Abilities
Essential
- Computer Literacy and advanced word processing skills (MSOffice Word)
- Intermediate Excel knowledge
- Able to provide and receive sensitive and complex information, and then presenting the key themes and outcomes of this.
- Able to use systems such as datix and excel to analyse data and present this graphically.
- Able to design and maintain an information system to capture information about complaints not available on datix.
- Able to plan a complex programme of work to ensure that regular complaints updates are given in the directorates and that all reporting deadlines are met and to adjust this as required.
- Able to provide advice to other members of staff about using datix or complaints data.
Desirable
- Advanced Excel Skills including use of pivot tables and creation of SPC charts.
Experience
Essential
- Working In a Team.
- Experience of producing complex reports from datix or a similar system
- Experience of working to deadlines with regularly changing priorities and unpredictable workload.
- Experience of preparing and presenting high quality reports for an internal audience (senior management meetings, ward away days etc..)
- Experience of working independently on projects with clear outcomes and minimal supervision.
- Experience of suggesting and helping to deliver improvements to policies or working practice.
Desirable
- Experience in a health/mental health, education or social services environment.
- Working in a Multidisciplinary Health Team
- Experience of working with complaints
- Experience of working in a datix / data focused role.
- Experience of preparing reports for an external audience.
Knowledge/ Understanding
Essential
- I.T/Administration
- Equal Opportunities.
- Knowledge and understanding of quality improvement.
- Knowledge and understanding of information governance, including data protection.
Desirable
- Understanding of hospital and/or social services environments
- Knowledge and understanding of medical terms.
- Knowledge and understanding of medical terms.
Person Specification
Education/ Qualifications
Essential
- Bachelor's Degree or equivalent experience gained in a specialised data focused role.
Skills/Abilities
Essential
- Computer Literacy and advanced word processing skills (MSOffice Word)
- Intermediate Excel knowledge
- Able to provide and receive sensitive and complex information, and then presenting the key themes and outcomes of this.
- Able to use systems such as datix and excel to analyse data and present this graphically.
- Able to design and maintain an information system to capture information about complaints not available on datix.
- Able to plan a complex programme of work to ensure that regular complaints updates are given in the directorates and that all reporting deadlines are met and to adjust this as required.
- Able to provide advice to other members of staff about using datix or complaints data.
Desirable
- Advanced Excel Skills including use of pivot tables and creation of SPC charts.
Experience
Essential
- Working In a Team.
- Experience of producing complex reports from datix or a similar system
- Experience of working to deadlines with regularly changing priorities and unpredictable workload.
- Experience of preparing and presenting high quality reports for an internal audience (senior management meetings, ward away days etc..)
- Experience of working independently on projects with clear outcomes and minimal supervision.
- Experience of suggesting and helping to deliver improvements to policies or working practice.
Desirable
- Experience in a health/mental health, education or social services environment.
- Working in a Multidisciplinary Health Team
- Experience of working with complaints
- Experience of working in a datix / data focused role.
- Experience of preparing reports for an external audience.
Knowledge/ Understanding
Essential
- I.T/Administration
- Equal Opportunities.
- Knowledge and understanding of quality improvement.
- Knowledge and understanding of information governance, including data protection.
Desirable
- Understanding of hospital and/or social services environments
- Knowledge and understanding of medical terms.
- Knowledge and understanding of medical terms.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
