Job summary
ELFT's people and culture strategy seeks to provide an excellent experience for all our staff, treating them with courtesy and compassion, listening to the views of staff to improve what we do and providing accessible and supportive human resources services.
Main duties of the job
The People Liaison Officer will play a pivotal role within the people relations team and the wider People and Culture services to ensure that staff are well supported at every stage in their employment life cycle, particularly where a challenge or issue has arisen.
The role has two key elements in enabling a culture shift in how employee relations cases are managed -
- To be responsible for developing and delivering robust performance reporting for employee relations, using the employee relations data base 'Selenity'
About us
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
To support the People Relations Team to deliver efficient and professional services to staff, their representatives and managers. They will support caseload work, working independently as a facilitator to ensure that staff and managers are informed and supported at every stage of a HR process
Job description
Job responsibilities
To support the People Relations Team to deliver efficient and professional services to staff, their representatives and managers. They will support caseload work, working independently as a facilitator to ensure that staff and managers are informed and supported at every stage of a HR process
Person Specification
Education/ Qualification/ Training
Essential
- CIPD Level 3, equivalent qualification, or equivalent level of experience in a HR or customer focused field
Experience
Essential
- Proven administration and organisational experience.
- Experience of working in a team and supporting needs of colleagues.
- Experience of being able to prioritise conflicting deadlines
- Experience of working across professional boundaries
Knowledge and Skills
Essential
- Excellent interpersonal, negotiation and mediation skills, with proven and demonstrable problem solving abilities.
- Ability to analyse and assimilate complex information identifying key issues.
- Proficient ICT skills
- Proficient experience of MS Office software such as Outlook, Word and Excel.
- Experience of analysing data and producing reports for a range of audiences.
- Familiarity with HR systems/ employee relations databases.
- Self-motivating, able to act on own initiative and independently
- Proactive in managing own caseload
- Knowledge of NHS and wider health environment
- Able to receive routine information requiring tact or persuasive skills and action accordingly
- Able to display effective written and oral communication skills
Desirable
- Proficient typing skills
- Able to work with a great degree of flexibility, adapting to constant changing priorities
- Previous experience of taking minutes at formal hearings
Person Specification
Education/ Qualification/ Training
Essential
- CIPD Level 3, equivalent qualification, or equivalent level of experience in a HR or customer focused field
Experience
Essential
- Proven administration and organisational experience.
- Experience of working in a team and supporting needs of colleagues.
- Experience of being able to prioritise conflicting deadlines
- Experience of working across professional boundaries
Knowledge and Skills
Essential
- Excellent interpersonal, negotiation and mediation skills, with proven and demonstrable problem solving abilities.
- Ability to analyse and assimilate complex information identifying key issues.
- Proficient ICT skills
- Proficient experience of MS Office software such as Outlook, Word and Excel.
- Experience of analysing data and producing reports for a range of audiences.
- Familiarity with HR systems/ employee relations databases.
- Self-motivating, able to act on own initiative and independently
- Proactive in managing own caseload
- Knowledge of NHS and wider health environment
- Able to receive routine information requiring tact or persuasive skills and action accordingly
- Able to display effective written and oral communication skills
Desirable
- Proficient typing skills
- Able to work with a great degree of flexibility, adapting to constant changing priorities
- Previous experience of taking minutes at formal hearings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
