Job summary
An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation, and providing administrative support to the Division, including the Governance team.
The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service.
To play a key role in dealing with enquiries from patients and staff members from both internal and external organisations.
Main duties of the job
An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation, and providing administrative support to the Division, including the Governance team.
The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service.
To play a key role in dealing with enquiries from patients and staff members from both internal and external organisations.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The postholder will be responsible for the following tasks: -
To support with the management of the out-patient waiting list for new and follow-up appointments, escalating any potential issues
To arrange appointments as appropriate following clinical triage
To monitor and action the Dolphin out-patient mailbox as appropriate
Regular communication with patients with regards to their appointments, ensuring appointment letters are sent within a timely manner
Actively manage patients who do not attend their appointment and seek further advice with regards to rearranging appointments
To ensure that clinics are appropriately prepared in advance and available for the clinician
Communicate both verbally and in writing with external organisations
Provide direct support/ administrative service for the team, which can involve handling sensitive patient information, always maintaining confidentiality
Triage calls from parents and other professionals recording and escalating these calls as appropriate
Scanning of results and clinical correspondence
To provide clerical support to the Governance & Quality Team
To support in updating the W&C microsite for both Obstetrics & Gynaecology and Paediatrics & Neonates ensuring all information is available and up to date including patient information leaflets
To provide clerical support to clinicians ensuring all guidelines, standard operating procedures are in the correct formats before uploading to the appropriate microsites
Triage of telephone enquiries
To support in the maintenance of databases to track all guidelines, standard operating procedures and policies are up to date and available to all who require
To provide administrative support to the Division
To undertake any other duties deemed appropriate by the management team
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Job description
Job responsibilities
The postholder will be responsible for the following tasks: -
To support with the management of the out-patient waiting list for new and follow-up appointments, escalating any potential issues
To arrange appointments as appropriate following clinical triage
To monitor and action the Dolphin out-patient mailbox as appropriate
Regular communication with patients with regards to their appointments, ensuring appointment letters are sent within a timely manner
Actively manage patients who do not attend their appointment and seek further advice with regards to rearranging appointments
To ensure that clinics are appropriately prepared in advance and available for the clinician
Communicate both verbally and in writing with external organisations
Provide direct support/ administrative service for the team, which can involve handling sensitive patient information, always maintaining confidentiality
Triage calls from parents and other professionals recording and escalating these calls as appropriate
Scanning of results and clinical correspondence
To provide clerical support to the Governance & Quality Team
To support in updating the W&C microsite for both Obstetrics & Gynaecology and Paediatrics & Neonates ensuring all information is available and up to date including patient information leaflets
To provide clerical support to clinicians ensuring all guidelines, standard operating procedures are in the correct formats before uploading to the appropriate microsites
Triage of telephone enquiries
To support in the maintenance of databases to track all guidelines, standard operating procedures and policies are up to date and available to all who require
To provide administrative support to the Division
To undertake any other duties deemed appropriate by the management team
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person Specification
Education and Qualifications
Essential
- o5 GCSE including English and Maths or equivalent experience
Desirable
Knowledge
Essential
- oMicrosoft Word skills and experience
- oMicrosoft Excel skills and experience
- oKnowledge of a full range of administrative and organisational abilities
Desirable
- oAn understanding of Outpatient waiting lists
- oKnowledge of Evolve, Advantis, patient administration systems or similar
- oUnderstanding of 18 week pathways
Experience
Essential
- oPrevious secretarial / office experience
- oWorking as part of a team
- oMaintaining confidentiality
- oProblem solving
Desirable
- oExperiencing of working in a hospital
- oUse of clinical information systems
Skills
Essential
- oMinute taking
- oAble to prioritise workload
- oAdvanced keyboard skills
- oFlexible
- oPositive approach to work
Person Specification
Education and Qualifications
Essential
- o5 GCSE including English and Maths or equivalent experience
Desirable
Knowledge
Essential
- oMicrosoft Word skills and experience
- oMicrosoft Excel skills and experience
- oKnowledge of a full range of administrative and organisational abilities
Desirable
- oAn understanding of Outpatient waiting lists
- oKnowledge of Evolve, Advantis, patient administration systems or similar
- oUnderstanding of 18 week pathways
Experience
Essential
- oPrevious secretarial / office experience
- oWorking as part of a team
- oMaintaining confidentiality
- oProblem solving
Desirable
- oExperiencing of working in a hospital
- oUse of clinical information systems
Skills
Essential
- oMinute taking
- oAble to prioritise workload
- oAdvanced keyboard skills
- oFlexible
- oPositive approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
