Job summary
The role will be responsible for leading and managing the operational delivery and performance management of the central booking team within the outpatient and patient access service. This role will be key to the delivery of outpatient services across the Trust to ensure an efficient, productive and effective service.
There will be a need to initiate and nurture innovation of ideas whilst supporting the team to achieve their objectives using established policies and processes to maximise service delivery in both productivity and patient experience whilst developing relationships with both divisional and clinical teams.
The postholder will need to motivate staff and encourage collaborative working in improving service and administration pathways and ensure improving patient experience is at the fore throughout, while providing support to staff during any workforce or process changes that may be needed, including overcoming any resistance to change.
Main duties of the job
The role will provide leadership to the central booking team service and will also be responsible for its planning and the quality of its service delivery. This will include robust training and development of the team that includes ensuring there is knowledge of local referral management and appointment booking best practice standards, national access targets, RTT compliance and other appropriate national policy. The post holder will lead service improvement work to ensure efficient, effective and productive patient access to its services. The role will also be responsible for ensuring the service is person-centred, responsive and flexible. There will be a requirement to work closely with key stakeholders, including specialty teams, clinicians and support services. The role will also deputise for the Associate Director of Patient Access and provide cross cover for their Assistant Directorate Manager colleague as required.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Detailed Job Description and Main Responsibilities of the role can be found on the attached Document
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require an enhanced DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Job description
Job responsibilities
Detailed Job Description and Main Responsibilities of the role can be found on the attached Document
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require an enhanced DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Education and Qualifications
Essential
- oEducated to master's degree level or equivalent operational management experience
Desirable
Knowledge
Essential
- Previous relevant experience operational management
- Interpersonal and communication
- Negotiating and influencing skills,
- Experience of working in an NHS trust
- Knowledge of outpatients and complex administrative processes
- Knowledge of re-design (including workforce) or change
Desirable
- Ability to interpret and analyse complex facts or situations
- Understanding of broad NHS roles and responsibilities, structures, and processes.
Experience
Essential
- Experience of managing NHS services and associated processes
- Facilitating collaborative working
- Proven planning and organising experience
- Performance management, including monitoring of delivery to timescales
- Experience of using Microsoft Office products, specifically Excel, to analyse data and draw out key issues
Desirable
- Lleading multi-disciplinary team projects including senior clinical staff
Skills and Attributes
Essential
- Ability to motivate others and manage resistance to change
- Ability to gain the confidence and credibility of a range of professionals
- Proven ability to remain calm and efficient under pressure
- Demonstrable improvements in patient and staff experience
Person Specification
Education and Qualifications
Essential
- oEducated to master's degree level or equivalent operational management experience
Desirable
Knowledge
Essential
- Previous relevant experience operational management
- Interpersonal and communication
- Negotiating and influencing skills,
- Experience of working in an NHS trust
- Knowledge of outpatients and complex administrative processes
- Knowledge of re-design (including workforce) or change
Desirable
- Ability to interpret and analyse complex facts or situations
- Understanding of broad NHS roles and responsibilities, structures, and processes.
Experience
Essential
- Experience of managing NHS services and associated processes
- Facilitating collaborative working
- Proven planning and organising experience
- Performance management, including monitoring of delivery to timescales
- Experience of using Microsoft Office products, specifically Excel, to analyse data and draw out key issues
Desirable
- Lleading multi-disciplinary team projects including senior clinical staff
Skills and Attributes
Essential
- Ability to motivate others and manage resistance to change
- Ability to gain the confidence and credibility of a range of professionals
- Proven ability to remain calm and efficient under pressure
- Demonstrable improvements in patient and staff experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
