Job summary
An exciting opportunity has arisen on the Outpatient Booking team for the position of a Booking team leaderThe successful candidate needs to provide and maintain an efficient and effective administrative service in line with local policies and procedures.To manage appointments that are carried out within both national and local guidance and targets.General and Administrative duties will include:o Maintain an efficient and effective serviceo Routine duties include: answering telephone enquiries, updating the Patient Administration Systemo Checking the waiting lists and clinics on a daily basis,o Supervising staff and allocating worko Maintain professional standards in appearance, behaviour and punctuality.o Excellent IT skills.
Main duties of the job
The Booking team leader is responsible for the day to day operations of the booking team along with the management of clinics and waiting lists The role will involve meeting service standards for clinics and their utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the Trust.
The Booking team leader will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service. The Booking team leader will work closely with the Directorate Support Managers to develop efficient processes and continually improve the service.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The post holder will
- To provide day to day operational supervision for the services
- To ensure there is efficient and effective delivery of the service
- To manage rotas, annual leave and staff workloads
- To provide HR management of staff
- To ensure there is effective processes and management of re outpatient waiting lists , clinic booking and utilisation
- To undertake PTL meetings with various specialties across the trust
- To prioritise service demands and ensure capacity is provided to meet demand
- To monitor and take action to improve to Key Performance Indicators
- To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures
- To ensure there is a high quality of training and development of the teams
- To be a point of escalation for staff and service users for designated areas of responsibility
- To cross cover for colleagues as needed
- To deputise for the Directorate Support managers at appropriate forums as needed
Any other duties commensurate with the role.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route.
This is due to the position not meeting Skilled Worker Route and salary threshold of £41,700 per annum and/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK
Job description
Job responsibilities
The post holder will
- To provide day to day operational supervision for the services
- To ensure there is efficient and effective delivery of the service
- To manage rotas, annual leave and staff workloads
- To provide HR management of staff
- To ensure there is effective processes and management of re outpatient waiting lists , clinic booking and utilisation
- To undertake PTL meetings with various specialties across the trust
- To prioritise service demands and ensure capacity is provided to meet demand
- To monitor and take action to improve to Key Performance Indicators
- To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures
- To ensure there is a high quality of training and development of the teams
- To be a point of escalation for staff and service users for designated areas of responsibility
- To cross cover for colleagues as needed
- To deputise for the Directorate Support managers at appropriate forums as needed
Any other duties commensurate with the role.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route.
This is due to the position not meeting Skilled Worker Route and salary threshold of £41,700 per annum and/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK
Person Specification
Education and Qualifications
Essential
- 'A' Levels and/or equivalent experience (e.g NVQ Level 3)
- ECDL /Computer Skills certification or equivalent IT and keyboard skills
Knowledge
Essential
- Strong knowledge of call centre & administrative processes/procedures
- Knowledge of Patient Access Targets/ 18 week Referral To Treatment pathways/ patient tracking lists
- Good understanding of customer care and providing a quality service
Desirable
- oUnderstanding of NHS structure and current policies
- Managerial knowledge acquired through training/course or equivalent experience or equivalent training and experience
- Knowledge of NHS outpatient booking processes
- Good understanding of capacity management
Experience
Essential
- Proficient knowledge of Microsoft Outlook, Word, Excel and Powerpoint
- Extensive administration experience
- Experience of working to deadlines, setting priorities and dealing with a varied workload
- Experience of developing process and procedures to improve efficiency
Desirable
- Experience of line management in a busy administrative environment
- Experience of using hospital systems - PAS/Evolve
- NHS experience
Skills and Abilities
Essential
- Excellent interpersonal and communication skills including dealing with all disciplines of staff
- Excellent organisational skills and ability to deal with a range of responsibilities with varying deadlines
- Ability to work under pressure and to deadlines using own initiative and sound judgement
- Able to act independently using own initiative
- Work with accuracy and attention to detail
Person Specification
Education and Qualifications
Essential
- 'A' Levels and/or equivalent experience (e.g NVQ Level 3)
- ECDL /Computer Skills certification or equivalent IT and keyboard skills
Knowledge
Essential
- Strong knowledge of call centre & administrative processes/procedures
- Knowledge of Patient Access Targets/ 18 week Referral To Treatment pathways/ patient tracking lists
- Good understanding of customer care and providing a quality service
Desirable
- oUnderstanding of NHS structure and current policies
- Managerial knowledge acquired through training/course or equivalent experience or equivalent training and experience
- Knowledge of NHS outpatient booking processes
- Good understanding of capacity management
Experience
Essential
- Proficient knowledge of Microsoft Outlook, Word, Excel and Powerpoint
- Extensive administration experience
- Experience of working to deadlines, setting priorities and dealing with a varied workload
- Experience of developing process and procedures to improve efficiency
Desirable
- Experience of line management in a busy administrative environment
- Experience of using hospital systems - PAS/Evolve
- NHS experience
Skills and Abilities
Essential
- Excellent interpersonal and communication skills including dealing with all disciplines of staff
- Excellent organisational skills and ability to deal with a range of responsibilities with varying deadlines
- Ability to work under pressure and to deadlines using own initiative and sound judgement
- Able to act independently using own initiative
- Work with accuracy and attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
