Macmillan Cancer support Centre Manager

Job description

Job responsibilities

Key Working Relationships:

Macmillan Associate Director of Nursing for Cancer

Lead Nurse for Palliative and End of Life Care

Cancer Clinical Teams and Clinical Nurse Specialists

Cancer Support Workforce

Patient Experience and Information Teams

Voluntary and community sector partners

Key Responsibilities

Leadership & Management

Provide professional and managerial leadership for the Macmillan Cancer Support Service.

Line manage and supervise the Assistant Manager, Cancer Care Coordinators, and volunteers, ensuring staff development, appraisal, and supervision in line with Trust and Macmillan frameworks.

Manage sickness/absence, performance and professional development in accordance with Trust policy.

Lead on service budgets, charitable donations and resources, ensuring financial accountability and audit compliance.

Develop and maintain effective quality management systems, including service monitoring, complaints, and feedback processes.

Contribute to strategic planning and policy development related to cancer support services.

Identify and address gaps in service provision, ensuring equity of access and culturally competent support for diverse and disadvantaged groups.

Contribute to Trust cancer objectives, Macmillan priorities and national cancer initiatives, ensuring alignment with personalised care agendas.

Represent the service locally, regionally and nationally, promoting partnership working across the GM Cancer footprint.

Work collaboratively and in partnership with other health care professionals, offering appropriate leadership, guidance and supervision to colleagues.

Evaluate existing services, identifying, and leading on quality improvement and encouraging team working, innovation and development in practice.

Specialist Practice

Demonstrate expert practice in assessing the complex information and support needs of people affected by cancer.

Provide and oversee the delivery of appropriate interventions (e.g. support groups, survivorship workshops, onward referrals).

Communicate complex and sensitive information with compassion, supporting patients and carers in distressing circumstances.

Provide practical and emotional support/advice for service users, giving them the opportunity to acknowledge and express their concerns in a safe environment.

Act as an advocate to empower service users to make informed choices about their care and support.

Promote patient / user participation in the development of the service and facilitate forums / attend meetings to increase this participation.

Work proactively to ensure equity of access to cancer information and support services with particular reference to diversity and potentially disadvantaged groups.

Education & Training

Lead the training and development of the Assistant Manager, Cancer Care Coordinators and volunteers, in line with the ACCEND framework.

Deliver and contribute to internal and external educational events.

Maintain and promote own professional development and that of the team, ensuring up-to-date knowledge of cancer and palliative care developments.

Collaborate with education providers to raise awareness of cancer information and support services.

Contribute to health promotion and provide relevant information/support materials across the Trust and within the local community using opportunities for internal pop up events and outreach in the community.

Lead on service audit, evaluation and reporting, including quarterly activity reports and annual service reports.

Contribute to Trust quality assurance reviews, the National Cancer Patient Experience Survey, and national reporting processes.

Encourage and support staff to engage in quality improvement and service development projects.

Promote innovation and share best practice through publication and presentation at local, regional, and national forums.

Professional

Meet and welcome service users, be proactive in establishing positive and professional communication with the public.

Uphold Trust professional standards and values acting as a role model to peers and colleagues.

Ensure compliance with legal, ethical and professional standards including safeguarding, confidentiality, GDPR and health & safety.

Participate in mandatory training and appraisal as per Trust policy.

Support Trust-wide quality improvement approaches, promoting a culture of learning and service improvement.

Adhere to Trust and departmental policies and procedures and actively contribute and participate in the Trusts clinical governance agenda.

Maintain relevant professional registration.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Education & Qualifications

Essential

• oRegistered Nurse/Allied Health Professional or equivalent professional registration
• oSpecialist training/experience in cancer care
• oEducated to degree level
• oMasters level study, or willingness to work towards
• oEvidence of continuing professional development

Desirable

• oAdvanced communication skills training
• oTeaching or mentorship qualification
• oAccredited qualification in counselling/complementary/creative therapies

Knowledge

Essential

• oIn-depth knowledge of cancer information and support needs
• oKnowledge of the national cancer agenda and local priorities

Desirable

• oUnderstanding of relevant frameworks (e.g. ACCEND)

Experience

Essential

• oSignificant experience of managing a team/service
• oExperience working directly with people affected by cancer
• oExperience of working with volunteers and the public

Desirable

• oExperience of health education/promotion
• oPrevious experience in a senior NHS or health sector role

Skills and Abilities

Essential

• oStrong leadership, negotiation and influencing skills
• oAbility to prioritise and manage own and others' workload
• oAbility to gather, analyse and report data
• oExcellent oral and written communication, including complex and sensitive information

Desirable

• oAbility to manage budgets and resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove, Hazel Grove

Stockport

SK2 7JE

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)