Clerical Officer

Job description

Job responsibilities

Communications

Provide reception duties.

Deal with telephone, email and text enquiries from patients and other healthcare workers.

Deal with face to face enquiries from patients who may be hard of hearing or deaf.

Type up clinic reports and letters to support Audiologists.

Use Relay to communicate with deaf patients where required.

Responsibility for Patient Care

Maintain confidentiality of patient information.

Organise transport including ambulances and taxis for patients.

Issue replacement batteries to patients.

Assist patients /service users/carers/relatives during incidental contacts

Organise and plan own day to day workload or activities in order to meet the demands of the job role.

Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.

Organise battery distribution to local centres, taking into account stock levels.

Ensure patient notes available for clinics.

Ensure safe and efficient use of equipment, resources and consumables at all times.

Actively contribute to the efficient management of departmental resources, including ordering/monitoring of supplies.

Organise hearing aids for repair through drop-in, internal and external post.

Send and receive earmoulds to/from manufacturers, if required.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16..

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Education and qualifications

Essential

• Recognised typing or word processing qualification.
• Basic numeracy and literacy

Desirable

• GCSE in maths and or English
• Experience of Patient Centre, advantis, evolve

Knowledge

Essential

• Computer literate
• Communication strategies

Desirable

• Deaf and Equality&Diversity Awareness
• Customer service

Experience

Essential

• General office experience

Desirable

• Experience of dealing with dealing with people from diverse background.
• Experience of working in the NHS

Skills and abilities

Essential

• Able to communicate sensitively and effectively with the deaf and hard of hearing
• Able to use own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove

Hazel Grove

SK2 7JE

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)