Stockport NHS Foundation Trust

Business Support Manager - Urgent Community Response and Virtual Ward

The closing date is 26 August 2025

Job summary

The post holder will support the UCR/VW multi-disciplinary team that provides clinical assessment and management of patients within the community setting team using independent judgement.

Responsible for the day-to-day operational leadership and management of the senior support staff, requiring the post holder to provide and receive complex, and sensitive information.

The team is multidisciplinary with an array of registered and unregistered professionals providing nursing, therapy and home support. The service offers holistic support to patients and families that may be experiencing a crisis and has the ability to offer digital monitoring for patients who are cared for upon the virtual ward. Our urgent community response service works in collaboration with our virtual ward and are one team working together to promote hospital at home.

Main duties of the job

Under the direction of the Service Leads, the post-holder will assist with the development and implementation of projects and initiatives including maintaining appropriate documentation, ensuring projects and service development are delivered within time and budget constraints.

Develop positive working relationships with managerial, non-clinical and clinical staff across the Business Group and Trust and all partner agencies.

Ensure all staff are fully engaged in all developments. This will require a very high level of communication across all staff groups using regular team meetings as one forum for this.

Provide the necessary leadership and drive to ensure that agreed developments are implemented in a sustainable way

Link in with other initiatives, communicating potentially sensitive information about required changes and quality standards

Contribute to the coordination and gathering of information for strategic investment proposals, business cases and options appraisals as and when required.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:

  • Between 27-33 days of annual leave plus bank holidays
  • NHS pension scheme membership
  • Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
  • NHS Staff discounts
  • Cycle to work scheme
  • Salary finance - for loans, savings, budget planning and tips on managing debt
  • Stockport Credit Union- for local financial advice

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year pro rata per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

362-A-25-7382570

Job locations

Regent House

Heaton Lane

Stockport

SK7 6DW


Job description

Job responsibilities

The post holder will work with the UEC core operational management team supporting the delivery of national and local performance targets and objectives in a very busy clinical environment.

The post holder will be required to meet a number of key daily internal and national reporting standards and take part in regular operational meetings that interpret these reports to form the strategic direction and ensure the implementation of changes to operational administrative functions where required.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Job description

Job responsibilities

The post holder will work with the UEC core operational management team supporting the delivery of national and local performance targets and objectives in a very busy clinical environment.

The post holder will be required to meet a number of key daily internal and national reporting standards and take part in regular operational meetings that interpret these reports to form the strategic direction and ensure the implementation of changes to operational administrative functions where required.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Education

Essential

  • Degree level or equivalent

Knoweldge

Essential

  • Knowledge of managing within an NHS Healthcare setting
  • Understanding of potential service improvements in health care
  • Ability to analyse, summarise, interpret and present complex data

Desirable

  • Knowledge of administrative and business processes, tools and techniques

Experience

Essential

  • Staff & Budget Management experience
  • Experience of personal accountability for service delivery
  • Performance Management

Desirable

  • Project management experience
  • Experience in literature review and preparation of evidence-based reports

Skills

Essential

  • Ability to work under pressure and to prioritise
  • Ability to constantly motivate self and others
  • Must have personal resilience and confidence
Person Specification

Education

Essential

  • Degree level or equivalent

Knoweldge

Essential

  • Knowledge of managing within an NHS Healthcare setting
  • Understanding of potential service improvements in health care
  • Ability to analyse, summarise, interpret and present complex data

Desirable

  • Knowledge of administrative and business processes, tools and techniques

Experience

Essential

  • Staff & Budget Management experience
  • Experience of personal accountability for service delivery
  • Performance Management

Desirable

  • Project management experience
  • Experience in literature review and preparation of evidence-based reports

Skills

Essential

  • Ability to work under pressure and to prioritise
  • Ability to constantly motivate self and others
  • Must have personal resilience and confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Regent House

Heaton Lane

Stockport

SK7 6DW


Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Regent House

Heaton Lane

Stockport

SK7 6DW


Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team lead UCR and VM

Emma Clayton

emma.clayton@stockport.nhs.uk

01612044644

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year pro rata per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

362-A-25-7382570

Job locations

Regent House

Heaton Lane

Stockport

SK7 6DW


Supporting documents

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