Job summary
Caseload Coordinator - some weekend working required
This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.
UCR/VW is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis The service can clinically monitor patients remotely via Virtual Ward/Hospital at home using enhanced technology which is supported by a Digital Health team.
Main duties of the job
This role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Virtual Ward (VW) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team's ability to provide personal care.
The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which will include calls from patients, families, carers and other service users, accurate information will need to be recorded and forwarded onto a clinician.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
o Salary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
- Ensure that the team case load is kept up to date.
- To participate and co-operate with the Multi Disciplinary Team to contribute to the effectiveness of the service as a whole.
- To manage and maintain the teams clinical caseload, including all associated administration tasks.
- To use multiple patient information management systems (EMIS, Docobo, Patient Centre etc.) to enter such information as required on the computerised patient information system.
- To use discretion, sensitivity and deal with information in a confidential and professional manner at all times.
- Oversee and monitor the distribution/collection of equipment that is used to monitor patients in their own home (tech-enabled care).
- Maintain an accurate database of the home monitoring devices.
- To be responsible for data collection, based on the outcomes from the clinical caseload.
- To participate in and organise team audits when appropriate.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require an standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Job description
Job responsibilities
- Ensure that the team case load is kept up to date.
- To participate and co-operate with the Multi Disciplinary Team to contribute to the effectiveness of the service as a whole.
- To manage and maintain the teams clinical caseload, including all associated administration tasks.
- To use multiple patient information management systems (EMIS, Docobo, Patient Centre etc.) to enter such information as required on the computerised patient information system.
- To use discretion, sensitivity and deal with information in a confidential and professional manner at all times.
- Oversee and monitor the distribution/collection of equipment that is used to monitor patients in their own home (tech-enabled care).
- Maintain an accurate database of the home monitoring devices.
- To be responsible for data collection, based on the outcomes from the clinical caseload.
- To participate in and organise team audits when appropriate.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require an standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person Specification
Qualifications
Essential
- Good general level of education, including English and Maths or equivalent qualifications or equivalent experience
- NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent experience.
Knowledge
Essential
- To have an understanding of confidentiality
- Intermediate IT Skills including Microsoft Outlook, Word and Excel
Desirable
- To have an understanding of current issues affecting the NHS and Social Care.
- Knowledge of rota systems
- Knowledge of Electronic Patient Record Systems
Skills and Abilities
Essential
- Excellent customer service skills with an excellent telephone manner alongside the ability to communicate clearly and accurately.
- Ability to work without direct supervision and to organise time effectively prioritising tasks.
- The ability to be adaptable to new and changing circumstances.
- The ability to work alone under supervision and to understand when to seek clinical advice and support from qualified colleagues.
- Be able to demonstrate tact and diplomacy when working with others.
- Ability to work and problem solve under pressure whilst achieving targets
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Ability to use initiative and meet deadlines
- Ability to work independently following verbal and written instructions
- Willingness to learn new skills
- Ability to build positive working relationships with colleagues internally and externally and work well within a team
Experience
Essential
- Experience of working as a team and independently
- Experience of working in a pressurised environment
- Relevant experience of providing a comprehensive clerical / administrative service
- Familiar with office procedures and deadlines
Desirable
- Previous experience of a co-ordinating job role
- Experience of a variety of computer based programmes.
Person Specification
Qualifications
Essential
- Good general level of education, including English and Maths or equivalent qualifications or equivalent experience
- NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent experience.
Knowledge
Essential
- To have an understanding of confidentiality
- Intermediate IT Skills including Microsoft Outlook, Word and Excel
Desirable
- To have an understanding of current issues affecting the NHS and Social Care.
- Knowledge of rota systems
- Knowledge of Electronic Patient Record Systems
Skills and Abilities
Essential
- Excellent customer service skills with an excellent telephone manner alongside the ability to communicate clearly and accurately.
- Ability to work without direct supervision and to organise time effectively prioritising tasks.
- The ability to be adaptable to new and changing circumstances.
- The ability to work alone under supervision and to understand when to seek clinical advice and support from qualified colleagues.
- Be able to demonstrate tact and diplomacy when working with others.
- Ability to work and problem solve under pressure whilst achieving targets
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Ability to use initiative and meet deadlines
- Ability to work independently following verbal and written instructions
- Willingness to learn new skills
- Ability to build positive working relationships with colleagues internally and externally and work well within a team
Experience
Essential
- Experience of working as a team and independently
- Experience of working in a pressurised environment
- Relevant experience of providing a comprehensive clerical / administrative service
- Familiar with office procedures and deadlines
Desirable
- Previous experience of a co-ordinating job role
- Experience of a variety of computer based programmes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
