Job summary
Pre-operative Assessment is a nurse led clinic which is at the heart of the elective surgical pathway. Within this role as an experienced receptionist you will be responsible for the management of the daily clinical template working with your line manager and administrative colleagues to ensure all available appointments are correctly utilised. Within the role you will be liaising and booking appointments via the waiting list teams and any additional patients that the department has been asked to see. Good communication skills, time management and a good work ethic along with a sense of humour and pride are essential.
Main duties of the job
- To book all patients appointments on to the patient cenrtre system as they are received from emailed correspondence via telephone conversations or emails with the waiting list teams along with any other areas within the surgical division
- Making sure all appointments are scheduled equally amongst all the pre-op nurses over the whole working day
- Be able to present any potential problems to the clinical team for further input where necessary using clear and concise communication skills.
- Be able to work as part of a team and be able to pick up other colleagues work if necessary to ensure the departmental deadlines are met, this will include supporting the case note co-ordinators when the need arises
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
- To book all patients appointments on to the patient cenrtre system as they are received from emailed correspondence via telephone conversations or emails with the waiting list teams along with any other areas within the surgical division
- Making sure all appointments are scheduled equally amongst all the pre-op nurses over the whole working day
- Be able to present any potential problems to the clinical team for further input where necessary using clear and concise communication skills.
- Be able to work as part of a team and be able to pick up other colleagues work if necessary to ensure the departmental deadlines are met, this will include supporting the case note co-ordinators when the need arises.
- Ensure accurate information is input into the Patient Administration system (Patient Centre) to support the recording of a patient episode of care
- Ensure patients letters and an ICP are available for the health care professionals during the clinics
- To treat patients with dignity and respect and to handle all sensitive information in a confidential manner
- Ability to communicate with patients and extract information in a polite and professional manner
- Assist in the preparation of the reception area by ensuring that it is a clean and welcoming experience for patient
- At the end of each day, ensure the reception area is left clean and organised ready for the following day
Job description
Job responsibilities
- To book all patients appointments on to the patient cenrtre system as they are received from emailed correspondence via telephone conversations or emails with the waiting list teams along with any other areas within the surgical division
- Making sure all appointments are scheduled equally amongst all the pre-op nurses over the whole working day
- Be able to present any potential problems to the clinical team for further input where necessary using clear and concise communication skills.
- Be able to work as part of a team and be able to pick up other colleagues work if necessary to ensure the departmental deadlines are met, this will include supporting the case note co-ordinators when the need arises.
- Ensure accurate information is input into the Patient Administration system (Patient Centre) to support the recording of a patient episode of care
- Ensure patients letters and an ICP are available for the health care professionals during the clinics
- To treat patients with dignity and respect and to handle all sensitive information in a confidential manner
- Ability to communicate with patients and extract information in a polite and professional manner
- Assist in the preparation of the reception area by ensuring that it is a clean and welcoming experience for patient
- At the end of each day, ensure the reception area is left clean and organised ready for the following day
Person Specification
education and Qualifications
Essential
- Good general education in English (GCSE or equivalent
Desirable
- IT/Computer skills for example PAS/Patient Centre or equivalent
Knowledge
Essential
- Basic Computer /IT skills
- Excellent Communication Skills
- Problem Solving
- Good Telephone Manner
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical terminology
Experience
Essential
- Previous experience of working in an administrative role
- Experience of team working and with the general public
Desirable
- Previous NHS/Hospital Experience
- Experience of PAS/Patient Centre or Equivalent
Skills
Essential
- Excellent organisational Skills
- Ability to prioritise workloads
- Ability to use initiative
work related circumstances
Essential
- Ability to work flexibly and be adaptable to change
Person Specification
education and Qualifications
Essential
- Good general education in English (GCSE or equivalent
Desirable
- IT/Computer skills for example PAS/Patient Centre or equivalent
Knowledge
Essential
- Basic Computer /IT skills
- Excellent Communication Skills
- Problem Solving
- Good Telephone Manner
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical terminology
Experience
Essential
- Previous experience of working in an administrative role
- Experience of team working and with the general public
Desirable
- Previous NHS/Hospital Experience
- Experience of PAS/Patient Centre or Equivalent
Skills
Essential
- Excellent organisational Skills
- Ability to prioritise workloads
- Ability to use initiative
work related circumstances
Essential
- Ability to work flexibly and be adaptable to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
