Job summary
This is an exciting opportunity to join a dynamic Learning and Education team. The main duties are to provide reception & administrative support for the smooth running of a busy Learning & Education Centre. The right candidate will have to demonstrate outstanding customer service, accuracy & attention to detail. To be flexible in responding to the requirements of the role on a daily basis. For more details please see the job description attached. Alternatively contact us and we'd be happy to tell you more about the role.
The role will provide opportunities to gain practical experience and skills whilst working as a member of a team and achieving nationally recognised qualifications as part of the Apprenticeship framework in Business Administration level 3. The apprenticeship Scheme is run in conjunction with a training provider to ensure that you are supported through a high quality training programme for a 15 month placement. You will be employed on a fixed term contract and are expected to complete the apprenticeship qualification within this time period.
Main duties of the job
The role consists of the following elements:
- Reception and Front of House
- Training administration
- Building Duties
There is an eligibility criteria for the government funded apprenticeship schemes that apply and therefore applicants must be aged 16 and above, have been resident in the UK/UE for the last 3 years, must not possess a Degree, Level 4 qualification or above or already be in any form of formal government funded education.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Main Duties and Responsibilities
Reception & Front of House
Be the first point of contact for visitors to the building, providing information & directions, meet and greet.
- Answer enquiries via phone, email, or face to face in relation to training bookings, rooms, and the wider Learning & Education service for the Trust.
- Set up rooms for larger events, including Corporate Welcome, on a regular basis and be able to problem solve and work on own initiative during this set up.
- Assist users of the building with PowerPoint presentations, saving into folders and displaying accordingly using the projectors.
- Unlocking or locking Pinewood House as needed on rota basis.
Training Administration
Champion completion of Mandatory & Role Specific Training across the Trust during day-to-day duties
- Use a variety of methods of communication: phone, face to face, email, Twitter, Facebook to promote training opportunities & Learning & Education events.
- Identify non-attendance on training courses and liaise with Line Managers & Trainers to ensure correct processes are followed when this occurs.
- Book & register learners onto the training database (OLM), contacting delegates, updating attendance on OLM and filing course registers.
- To assist with the administration of training databases, and room bookings using Excel, ensuring a high standard of accuracy with data input.
- Typing and administration of correspondence and documents using Microsoft Word/Outlook.
- Creating reports within Business Intelligence and running ad-hoc reports for departments upon request. Manipulating/summarising/filtering the data in Excel if required.
- Inputting and updating competencies on Learner Profiles within OLM.
- Liaise with educators to ensure all registers of attendance are submitted to Training by month end deadline.
- Support educators with printing to allow smooth delivery of training.
- Facilitate the smooth running of Corporate Welcome for the Trusts new starter
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
The new rates will be payable from October and backdated to the start date
Job description
Job responsibilities
Main Duties and Responsibilities
Reception & Front of House
Be the first point of contact for visitors to the building, providing information & directions, meet and greet.
- Answer enquiries via phone, email, or face to face in relation to training bookings, rooms, and the wider Learning & Education service for the Trust.
- Set up rooms for larger events, including Corporate Welcome, on a regular basis and be able to problem solve and work on own initiative during this set up.
- Assist users of the building with PowerPoint presentations, saving into folders and displaying accordingly using the projectors.
- Unlocking or locking Pinewood House as needed on rota basis.
Training Administration
Champion completion of Mandatory & Role Specific Training across the Trust during day-to-day duties
- Use a variety of methods of communication: phone, face to face, email, Twitter, Facebook to promote training opportunities & Learning & Education events.
- Identify non-attendance on training courses and liaise with Line Managers & Trainers to ensure correct processes are followed when this occurs.
- Book & register learners onto the training database (OLM), contacting delegates, updating attendance on OLM and filing course registers.
- To assist with the administration of training databases, and room bookings using Excel, ensuring a high standard of accuracy with data input.
- Typing and administration of correspondence and documents using Microsoft Word/Outlook.
- Creating reports within Business Intelligence and running ad-hoc reports for departments upon request. Manipulating/summarising/filtering the data in Excel if required.
- Inputting and updating competencies on Learner Profiles within OLM.
- Liaise with educators to ensure all registers of attendance are submitted to Training by month end deadline.
- Support educators with printing to allow smooth delivery of training.
- Facilitate the smooth running of Corporate Welcome for the Trusts new starter
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
The new rates will be payable from October and backdated to the start date
Person Specification
Education & Qualifications
Essential
- Good level of education, including GCSE English and maths or equivalent.
Desirable
- RSA/ECDL/GCSE IT qualification or equivalent
Knowledge
Essential
- Experience of Microsoft Office, particularly word, PowerPoint, and excel.
- Previous experience with OLM/ESR Oh another training database.
Desirable
- Prior experience of using HealthRoster
Skills & Abilities
Essential
- Excellent communication skills.
- Good written and verbal skills
- Ability to use own initiative
- Ability to prioritise own workload.
- Excellent attention to detail.
- Excellent problem-solving skills
Desirable
- Experience with AV equipment
- Experience of using excel databases
Work Related Circumstances
Essential
- Occupational Health clearance
- Flexibility in working to meet the needs of the service
Person Specification
Education & Qualifications
Essential
- Good level of education, including GCSE English and maths or equivalent.
Desirable
- RSA/ECDL/GCSE IT qualification or equivalent
Knowledge
Essential
- Experience of Microsoft Office, particularly word, PowerPoint, and excel.
- Previous experience with OLM/ESR Oh another training database.
Desirable
- Prior experience of using HealthRoster
Skills & Abilities
Essential
- Excellent communication skills.
- Good written and verbal skills
- Ability to use own initiative
- Ability to prioritise own workload.
- Excellent attention to detail.
- Excellent problem-solving skills
Desirable
- Experience with AV equipment
- Experience of using excel databases
Work Related Circumstances
Essential
- Occupational Health clearance
- Flexibility in working to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
