Job summary
Are you looking for a new opportunity to develop your customer and support skills?
We have a rare opportunity to join the PAS and Patient Centre System Support Team as a Systems Support Officer. With over 3,000 users of the Acute PAS System, and lots of functionality in use, you will provide support on Dedalus' PAS & Patient Centre applications to both clinical and non-clinical users.
Interviews potentially 10th or 11th April.
Main duties of the job
Day to day, you will be the first point of contact to users; resetting passwords, granting access on completion of training and dealing with both phone and email queries.
You will get to grips with the back-end system configuration, support internal projects to move users from the PAS system onto Patient Centre and develop an understanding of the importance of the PAS and Patient Centre systems and how they support patient care delivery.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The successful candidate will join the existing friendly and supportive team, and will be;.
- Courteous and have excellent communications skills
- Computer literate and proficient in Microsoft applications
- Able to prioritise a diverse and demanding workload
- Able to concentrate and have good attention to detail
If this sounds of interest, please do get in touch and apply today!
Job description
Job responsibilities
The successful candidate will join the existing friendly and supportive team, and will be;.
- Courteous and have excellent communications skills
- Computer literate and proficient in Microsoft applications
- Able to prioritise a diverse and demanding workload
- Able to concentrate and have good attention to detail
If this sounds of interest, please do get in touch and apply today!
Person Specification
Education & Qualifications
Essential
- GCSE level or equivalent in English or equivalent experience
Desirable
- GCSE level or equivalent in English or equivalent experience
Knowledge
Essential
- Experienced user of Microsoft Office Products, especially Word and Excel.
- Understanding of the importance of confidentiality and security in the NHS including the Data Protection Act and Information Governance
Desirable
- Practical knowledge of NHS Hospital Information systems (Clinical and Administrative) and processes.
Experience
Essential
- Experience of using computer information systems.
Desirable
- Experience of supporting staff using computer applications.
- Experience of working in a customer facing role or on a helpdesk
- Experience of working in an NHS environment.
Skills & Abilities
Essential
- Ability work logically with attention to detail and be tenacious in solving problems
- Possess self-confidence, enthusiasm, motivation, tact and diplomacy
- Ability to identify data errors and correct them.
- Excellent interpersonal and communication skills in a multidisciplinary environment
Person Specification
Education & Qualifications
Essential
- GCSE level or equivalent in English or equivalent experience
Desirable
- GCSE level or equivalent in English or equivalent experience
Knowledge
Essential
- Experienced user of Microsoft Office Products, especially Word and Excel.
- Understanding of the importance of confidentiality and security in the NHS including the Data Protection Act and Information Governance
Desirable
- Practical knowledge of NHS Hospital Information systems (Clinical and Administrative) and processes.
Experience
Essential
- Experience of using computer information systems.
Desirable
- Experience of supporting staff using computer applications.
- Experience of working in a customer facing role or on a helpdesk
- Experience of working in an NHS environment.
Skills & Abilities
Essential
- Ability work logically with attention to detail and be tenacious in solving problems
- Possess self-confidence, enthusiasm, motivation, tact and diplomacy
- Ability to identify data errors and correct them.
- Excellent interpersonal and communication skills in a multidisciplinary environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
