Job summary
PART TIME ROLE - 15 HOURS A WEEK (Monday and Tuesday)
This is an exciting opportunity to join an established team.
The post holder will be based at Stepping Hill Hospital and will be responsible for contacting patients to offer them the option of transferring to an Independent Sector Provider for continuation of their care.
The post-holder will be required to use computerised systems such as Patient Administration System (PAS), Microsoft Excel, Advantis, and Pathway Monitoring System (PMS).
Main duties of the job
- To work as a member of the Directorate's Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
- To telephone patients to explain the process and obtain consent for transfer to the independent sector.
- To ensure the timely and accurate transfer of patient pathways to the independent sector providers using trust information systems.
- To monitor centralised email inbox to ensure a prompt response to enquires.
- Answer general telephone enquiries from both staff and patients regarding independent sector transfers.
- Input, monitor and manage patient information on various IT systems
- Discharge episodes on PAS once patient has been transferred and update RTT status
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
Our mission is to make a difference every day. Our values are that we care, we respect, and we listen
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
The salary for the role is only one part of the excellent package of benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The post holder will be the main point of contact for all independent sector enquiries across a wide range of specialties.
You will be considerate and understanding to patients who are waiting for surgery and offer transfer to an independent sector provider if appropriate.
You will need a keen eye for detail and ensure that all relevant information is transferred liaising with colleague to resolve any issues.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Job description
Job responsibilities
The post holder will be the main point of contact for all independent sector enquiries across a wide range of specialties.
You will be considerate and understanding to patients who are waiting for surgery and offer transfer to an independent sector provider if appropriate.
You will need a keen eye for detail and ensure that all relevant information is transferred liaising with colleague to resolve any issues.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Person Specification
Education
Essential
- o5 GCSE's or equivalent including Maths and English
Desirable
- Working in Office Environment
Knowledge
Essential
- Data Input
- Microsoft Office
- Previous clerical experience
Desirable
- Customer Service Training
Experience
Essential
- Databases
- Telephone Duties
Desirable
Skills
Essential
- Excellent Communication Skills
- Ability to work to tight deadlines
- Teamwork/independently
- Keen eye for detail
Person Specification
Education
Essential
- o5 GCSE's or equivalent including Maths and English
Desirable
- Working in Office Environment
Knowledge
Essential
- Data Input
- Microsoft Office
- Previous clerical experience
Desirable
- Customer Service Training
Experience
Essential
- Databases
- Telephone Duties
Desirable
Skills
Essential
- Excellent Communication Skills
- Ability to work to tight deadlines
- Teamwork/independently
- Keen eye for detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
