Outpatients Clerk

Job summary

We are recruiting for an Outpatients Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.

Our clerks are trained to support a patient's pathway through Outpatients, from referral to treatment, so in this role you can really make a difference.

You could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone.

If you've got excellent communication and people-skills and enjoy working as part of a team, then this role will give you great job satisfaction. It is also a great stepping-stone to career progression within the NHS, with excellent promotion opportunities within the Trust.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Outpatients Clerk will ensure that referrals are entered accurately onto the relevant systems to enable clinical triage.

The post holder will book appointments in adherence to the Trust Access Policy and service instructions including rescheduling of appointments and processing of hospital initiated cancellations as appropriate.

Assist with complex and/or sensitive outpatient queries from the patient and / or their accompanying friends / relatives, Consultants, Nursing Staff and GP's in a polite and courteous manner that are not able to be resolved by the contact centre.

Provision of an efficient administrative support service to all aspects of the Outpatients service and to liaise with medical, nursing and other specialty staff on administration enquiries as required.

Use Excel spreadsheets and the Trust's appointment system to review and/or book, cancel, reschedule appointments.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, StevenageNew Queen Elizabeth II (New QEII), Welwyn Garden CityHertford County, HertfordMount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Lister Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Lister Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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