Outpatients Divisional Coordinator

Job summary

We are recruiting for a Outpatients Divisional Coordinatorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking motivated individuals to join our Outpatient Appointment Centre as an OutpatientDivisional Coordinator.

This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.

As an Outpatients Divisional Coordinator you will play a vital role in coordinating and managing the delivery of outpatient services across multiple specialties, ensuring a smooth patient journey and compliance with national access targets (e.g., RTT, cancer pathways).

The post holder will work closely with Trust wide coordinators, clinical teams, administrative staff, and external stakeholders to ensure that outpatient clinics are managed efficiently, capacity is used effectively, and patient experience is of the highest standard.

The Main Base for this role will be-Lister Hospital - Full-time Monday - Friday (consideration will be given to applicants with sufficient experience who can work 5 days per week - minimum 25 hours).

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Coordinate outpatient clinic schedules in liaison with service coordinators, clinical teams and outpatientappointment centre staff.

Monitor outpatient clinic capacity, requesting adjustments where necessary to meet demand.

Have direct line management and supervisory responsibility of the Outpatient Pathway Supervisors.

Coordination of an efficient outpatient support service to all aspects of the Outpatients service.

Working with colleagues in the Patient Access Team and within the divisions, responsible for ensuring that the Outpatient Appointment Centre delivers a service to divisions that meets RTT and other KPIs.

Identify areas of inefficiency or risk and escalate to the relevant individuals as appropriate.

Ensure that all patients are booked in a timely manner in accordance with clinical urgency and policy guidelines.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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