Medical PA - Oral Surgery

Job summary

We are recruiting for a Medical PA - Oral Surgery who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service and any other members of their team/s. The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work. To undertake these duties without direct supervision, working within broad procedural guidelines

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To provide the first point of reference for the clinicians and their team/s.

Date stamp and prioritise all incoming correspondence, locating patient notes to respond and then deal with promptly bringing urgent correspondence to the clinicians attention at the earliest possible time.

Tracking notes to relevant area/s and clinicians on Lorenzo as appropriate.

To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.

Deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.

The post holder will support the clinicians and their team/s in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature. This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Consultant/s and their team/s. Retrieve patient records and coordinate all correspondence relevant to outsourcing.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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