Outpatients Clerk
The closing date is 24 February 2026
Job summary
We are recruiting for an Outpatient Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.
Our clerks are trained to support a patient's pathway through Outpatients, from referral to treatment, so in this role you can really make a difference.
You could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The postholder will liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail, to ensure patient's appointments are booked, cancelled and monitored efficiently.
Regularly work at the reception at outpatient clinics and also answer the Trust's Appointment Line dealing with patients' appointment queries.
General office administration & duties, including opening & distributing post, emails, deal with routine correspondence & highlight correspondence of an urgent nature, photocopying, filing.
Deal with complex patient queries that could not be resolved at the triage stage via telephone, web chat and other channels.
Communicate clearly, sensitively, and professionally with patients, some of whom may be distressed or have additional needs, including those who do not speak English as a first language.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
o The Lister Hospital, Stevenage
o New Queen Elizabeth II (New QEII), Welwyn Garden City
o Hertford County, Hertford
o Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Details
Date posted
28 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
361-7702589
Job locations
Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
Employer details
Employer name
East and North Hertfordshire Teaching NHS Trust
Address
Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
Employer's website
https://www.enherts-tr.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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