Radiology IT Technician-Digital

Job summary

We are recruiting for a Radiology IT Technician who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Radiology IT Technician will perform and demonstrate knowledge / expertise in the routine support and administration of the Radiology Clinical IT Systems. This includes using clinical IT computer systems to update/validate patient data and co-ordinate patient images.

The successful candidate will be responsible for the provision of professional, effective and customer focused support to East and North Herts NHS Trust computer users. To adhere to strict protocols and procedures in supporting staff and ensure that correct escalation channels are followed.

To be able to communicate with users who may be experiencing difficulties with a range of IT problems and may be stressed or aggressive, assessing the situation and gather information to resolve problems in a timely effective manner whilst reassuring the end user.

This is an important role as some of the Radiology clinical applications run 24 hours a day, 7 days a week, and as such the post holder will be required to participate in the Clinical IT team on-call, out of hours support.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Radiology IT Technician will provide 2nd line support using advance skills and complex knowledge of all clinical IT systems using available tools and technologies to diagnose, troubleshoot and resolve problems.

To accurately document all support calls and emails, gathering as much information as quickly as possible to correctly diagnose faults. Taking ownership for 2nd line issues and managing the resolution ensuring that service level agreements are met.

The post holder will provide advice, assurance, training, and support to users in both standard desktop software and clinical systems.

Ensure that data entry is accurate to provide basic stat reports for end users.

To follow escalation channels ensuring that the correct route to resolve the call is followed. If calls are passed to third party resolver groups, the post holder is required to monitor the call with the third party and ensure its correct and timely resolution.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG41AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG41AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

---