East and North Hertfordshire Teaching NHS Trust

Housekeeper - Emergency Department

The closing date is 20 November 2025

Job summary

We are recruiting for a Housekeeper who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This post will be a night time housekeeper working from 23:00-07:00 (37.5 hrs/week) Monday to Friday.

You will be joining our Adult Emergency Department. The Emergency Department is a fast paced clinical environment and ensuring provision of food and patients is part of improvements being implemented to ensure patient safety.

You will be responsible for maintaining a clean, safe, and welcoming environment in the Emergency Department. You are expected to adhere to proper food handling.

This role involves performing a variety of cleaning tasks to ensure that all areas meet health and safety standards. You will work closely with medical staff to support patient care by providing a hygienic setting that promotes recovery and well-being.

You will be responsible for the provision of a high quality service by meeting and greeting visitors to the ward. Supported by the ward manager and the ward clinical team to ensure a customer friendly approach is used in interactions with patients and stakeholders. You will also support the general running of the ward by being involved in general organisational.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

A Clinical Housekeeper in the Emergency Department plays a vital role in ensuring that the environment is clean, organized, and safe for both patients and staff.

Ensuring patient bays and common areas are cleaned and disinfected regularly.

Adhering to infection control protocols, including proper cleaning of high-touch surfaces and equipment.

Ensuring that essential supplies, such as PPE, hand sanitizers, towels, and cleaning products, are stocked and available.

Reporting any maintenance issues, such as broken equipment, leaks, or other hazards, to the appropriate department.Providing basic assistance to staff in preparing treatment areas for procedures, including setting up trolleys and restocking items.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

06 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-7538393

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications

Essential

  • Basic general education - English & Maths

Desirable

  • Computer literacy

Skills

Essential

  • Motivation and initiative to work alone, and within a team.
  • Politeness, approachable with all patients, staff, and visitors.
  • Confidentiality
  • Flexible/adaptable.

Desirable

  • Able to organise and ensure that the environment is conducive to health care.

Knowledge

Essential

  • Knowledge of Health & Safety issue
  • Clerical procedures/ordering supplies
  • Dealing with the public
  • Infection control issues

Desirable

  • Patients nutritional needs
  • Waste management

Experience

Essential

  • Clear & polite telephone skills and verbal communications
  • Training in food handling and hygiene
  • Ability to work closely with all levels of staff
  • Adaptability, able to prioritise especially under pressure
  • Customer service focused environment

Desirable

  • Previous employment within the NHS, hospital environment or hotel industry
  • Training in cleaning standards/ small maintenance tasks
Person Specification

Qualifications

Essential

  • Basic general education - English & Maths

Desirable

  • Computer literacy

Skills

Essential

  • Motivation and initiative to work alone, and within a team.
  • Politeness, approachable with all patients, staff, and visitors.
  • Confidentiality
  • Flexible/adaptable.

Desirable

  • Able to organise and ensure that the environment is conducive to health care.

Knowledge

Essential

  • Knowledge of Health & Safety issue
  • Clerical procedures/ordering supplies
  • Dealing with the public
  • Infection control issues

Desirable

  • Patients nutritional needs
  • Waste management

Experience

Essential

  • Clear & polite telephone skills and verbal communications
  • Training in food handling and hygiene
  • Ability to work closely with all levels of staff
  • Adaptability, able to prioritise especially under pressure
  • Customer service focused environment

Desirable

  • Previous employment within the NHS, hospital environment or hotel industry
  • Training in cleaning standards/ small maintenance tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Emergency Department Matron

Angelita Alcantara

angelita.alcantara@nhs.net

01438285946

Details

Date posted

06 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-7538393

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

Privacy notice

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