Job summary
We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As a member of our team, you will provide a quality service that support our high standards of patient care.
You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.
Cross site working between New QEII and Lister will be essential. Service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The successful candidate will be responsible for maintaining the administrative organisation of the service.
You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.
The post holder will also work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualification/Training
Essential
- Good basic education
- Good computer literacy skills and experience of Microsoft office
- Recognised secretarial qualification or equivalent
Desirable
Previous Experience
Essential
- Previous experience working in a busy administrative environment
- Evidence of working on own initiative
- Evidence of training others in an administrative field
Desirable
- Currently working in a busy administrative environment
Skills
Essential
- Evidence of good communication skills and ability to engage and promote good working relationships at all levels
- Ability to communicate in a variety of settings with patients of varying levels of understanding
- Self-awareness
- Self-motivated
- Adaptable, Flexibility and team participation
- Ability to deal with sensitive issues
- Ability to work within a team and alone
- Ability to use own judgement and willingness to follow instruction and guidance
- Ability to exercise tact and discretion
- Ability to organise and prioritise workload
- Collaborative worker
- Shows appropriate professional and personal boundaries.
- Physically able to undertake a demanding role safely, as and when required
- Ability to work within set time constraints to fulfill deadlines and meet the needs of the service
- Understanding of the requirements of the role
- Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors.
- Awareness of basic safeguarding issues
- Willingness to undertake on the job training appropriate to the role
- Knowledge of and using an EPR database system or equivalent
- Ability to interpret and analyze straightforward tabula and graphical information
Desirable
- Understanding of quality and change in the administrative work environment
- Basic understanding of current NHS issues
Knowledge
Essential
- Understanding of the requirements of the role
- Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors
- Awareness of basic safeguarding issues
- General knowledge of the role and purpose of the POA service
Desirable
- Understanding of Pre-operative Assessment pathways
- Knowledge of medical terminologies
Person Specification
Qualification/Training
Essential
- Good basic education
- Good computer literacy skills and experience of Microsoft office
- Recognised secretarial qualification or equivalent
Desirable
Previous Experience
Essential
- Previous experience working in a busy administrative environment
- Evidence of working on own initiative
- Evidence of training others in an administrative field
Desirable
- Currently working in a busy administrative environment
Skills
Essential
- Evidence of good communication skills and ability to engage and promote good working relationships at all levels
- Ability to communicate in a variety of settings with patients of varying levels of understanding
- Self-awareness
- Self-motivated
- Adaptable, Flexibility and team participation
- Ability to deal with sensitive issues
- Ability to work within a team and alone
- Ability to use own judgement and willingness to follow instruction and guidance
- Ability to exercise tact and discretion
- Ability to organise and prioritise workload
- Collaborative worker
- Shows appropriate professional and personal boundaries.
- Physically able to undertake a demanding role safely, as and when required
- Ability to work within set time constraints to fulfill deadlines and meet the needs of the service
- Understanding of the requirements of the role
- Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors.
- Awareness of basic safeguarding issues
- Willingness to undertake on the job training appropriate to the role
- Knowledge of and using an EPR database system or equivalent
- Ability to interpret and analyze straightforward tabula and graphical information
Desirable
- Understanding of quality and change in the administrative work environment
- Basic understanding of current NHS issues
Knowledge
Essential
- Understanding of the requirements of the role
- Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors
- Awareness of basic safeguarding issues
- General knowledge of the role and purpose of the POA service
Desirable
- Understanding of Pre-operative Assessment pathways
- Knowledge of medical terminologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
