East and North Herts NHS Trust

Housekeeper - Ward 5B

Information:

This job is now closed

Job summary

We are recruiting for a Housekeeper - Ward 5B who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be an integral part of the team, responsible for providing catering throughout the day to our Orthopaedic patients. You will also liaise with contractors and support services together with specified tasks to meet patient needs as determined by the nurse in charge

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To assist in monitoring and maintaining cleaning standards on the ward.

To carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently

To ensure ward is kept safe and tidy at all times

Where necessary to ensure infection control measures are adhered to.

To ensure patients order food, where necessary taking account special needs and meal requirements

To ensure patients have any assistance they require to eat and drink and to monitor food intake in conjunction with patients dietary needs

To prepare and serve hot and cold snacks as requested. To be up to date with regulatory current food hygiene standards

To ensure food and beverages are served/consumed at correct temperature

To was all equipment/utensils used in preparation, serving, consuming food and beverages

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-6963711

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see main job description and person specification attached. Alternatively please contact either Sue Passfield or Terri Adams

Job description

Job responsibilities

Please see main job description and person specification attached. Alternatively please contact either Sue Passfield or Terri Adams

Person Specification

Qualifications / Training

Essential

  • Basic general education - English & Maths

Desirable

  • Computer literacy

Previous Experience

Essential

  • Clear & polite telephone skills and verbal communications
  • Dealing with enquiries/complaints
  • Ability to work closely with all levels of staff
  • Adaptability, able to prioritise especially under pressure
  • Customer service focused environment
  • Previous employment within the NHS, hospital environment or hotel industry
  • Training in food hygiene
  • Training in cleaning standards/ small maintenance tasks

Skills

Essential

  • Leadership, Organisational, Communication
  • Motivation and initiative to work alone and within a team
  • Able to organize and ensure that the environment is conducive to healthcare
  • Politeness, approachable with all patients, staff and visitors
  • Confidentiality
  • Flexible/adaptable

Knowledge

Essential

  • Technical, Professional, Specialist job related
  • Knowledge of Health & Safety issue
  • Clerical procedures/ordering supplies
  • Dealing with the public

Desirable

  • Patients nutritional needs
  • Waste management
  • Infection control issues

Other requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day
Person Specification

Qualifications / Training

Essential

  • Basic general education - English & Maths

Desirable

  • Computer literacy

Previous Experience

Essential

  • Clear & polite telephone skills and verbal communications
  • Dealing with enquiries/complaints
  • Ability to work closely with all levels of staff
  • Adaptability, able to prioritise especially under pressure
  • Customer service focused environment
  • Previous employment within the NHS, hospital environment or hotel industry
  • Training in food hygiene
  • Training in cleaning standards/ small maintenance tasks

Skills

Essential

  • Leadership, Organisational, Communication
  • Motivation and initiative to work alone and within a team
  • Able to organize and ensure that the environment is conducive to healthcare
  • Politeness, approachable with all patients, staff and visitors
  • Confidentiality
  • Flexible/adaptable

Knowledge

Essential

  • Technical, Professional, Specialist job related
  • Knowledge of Health & Safety issue
  • Clerical procedures/ordering supplies
  • Dealing with the public

Desirable

  • Patients nutritional needs
  • Waste management
  • Infection control issues

Other requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

ward manager

Sue Passfield

sue.passfield@nhs.net

01438285056

Details

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-6963711

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

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