East and North Herts NHS Trust

Paediatric Diabetes Administrator

Information:

This job is now closed

Job summary

We are recruiting for a Paediatric Diabetes Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for an administrator to provide support to the paediatric epilepsy nurses and consultants and to families who use the service.

You will provide efficient administrative and secretarial support in all aspects of the department's work as directed by the service coordinator.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To support the organisational development of the paediatric diabetes service, and support the team in delivering an excellent service to children and young people with diabetes and their families.

As the administrator you will be taking phone calls, monitoring the email account, booking appointments, liaising with the nurses and consultants and keeping the databases up to date.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

17 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-7050633

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

  • Administrative experience
  • GCSE grade C or above or equivalent

Desirable

  • demonstration of continuing learning

Previous Experience

Essential

  • Managing appointments and diaries
  • Handling telephone enquiries
  • Administrative experience

Desirable

  • Recent NHS admin experience
  • Patient administration experience

Skills & Qualities

Essential

  • Excellent communication and presentation skills
  • Excellent verbal/written and interpersonal skills
  • Excellent typing skills
  • Ability to work well under pressure
  • Confidentiality
  • Sensitivity of approach
  • Confidence, tact and diplomacy
  • Initiative, flexibility and adaptability
  • Awareness of limitations of experience and role
  • Well presented application including relevant information for the job
  • demonstrates being inclusive and diverse

Knowledge

Essential

  • Computer literacy including, Microsoft Word, Excel and Email

Desirable

  • Organisation structures
  • Lorenzo

Other Requirements

Essential

  • Willingness to learn and progress
  • Ability to work within a team environment
Person Specification

Qualifications/Training

Essential

  • Administrative experience
  • GCSE grade C or above or equivalent

Desirable

  • demonstration of continuing learning

Previous Experience

Essential

  • Managing appointments and diaries
  • Handling telephone enquiries
  • Administrative experience

Desirable

  • Recent NHS admin experience
  • Patient administration experience

Skills & Qualities

Essential

  • Excellent communication and presentation skills
  • Excellent verbal/written and interpersonal skills
  • Excellent typing skills
  • Ability to work well under pressure
  • Confidentiality
  • Sensitivity of approach
  • Confidence, tact and diplomacy
  • Initiative, flexibility and adaptability
  • Awareness of limitations of experience and role
  • Well presented application including relevant information for the job
  • demonstrates being inclusive and diverse

Knowledge

Essential

  • Computer literacy including, Microsoft Word, Excel and Email

Desirable

  • Organisation structures
  • Lorenzo

Other Requirements

Essential

  • Willingness to learn and progress
  • Ability to work within a team environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Acute Paediatric and Neonates Service Coordinator

Joanne Biggs

joanne.biggs@nhs.net

07919299067

Details

Date posted

17 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-7050633

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

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