Job summary
We are recruiting for an Service Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be working to provide a positive experience for patients and their families whilst providing enriching volunteering opportunities and support for our volunteers. You will have the opportunity to input in to our volunteer strategy and will have responsibility for managing other members of the team.
This post is to cover a career break, with the possibility of an extension. If you are passionate about volunteers, improving patient experience and happy to hit the ground running we would like to here from you.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To ensure the provision and delivery of high quality efficient and effective volunteer services at Mount Vernon Cancer Centre
To provide effective leadership and performance management of volunteers administration staff within the Cancer Support and Information Services team
The post-holder will support their line Manager in the management of all aspects of services and performance management
They will be directly responsible for the management and co-ordination of volunteer and administrative staff within a defined area
They will also be responsible for robust communication and effective management of access issues
To work unsupervised and act independently to manage own workload, referring to the appropriate manager when necessary
Responsible for the delivery of agreed targets and standards
Develop and maintain effective working relationships with clinicians in the Trust
To innovate more effective systems to benefit the department and the Trust
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Job description
Job responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications
Essential
- Educated to Degree level and higher or equivalent level of experience at similar level in specialist area
Desirable
- Management qualification
- Evidence of continuous professional development
Previous Experience
Essential
- Experience of coordinating and managing volunteer activity
- Application of Patient Access policy
- Staff management including management of sickness absence & performance Managing a team
- Experience of managing complaints
- Experience of developing processes and procedures
- Project management experience
- Evidence of self-development and development of staff
Desirable
- Activity management
- Service management & improvement experience
- Multi-site working
Skills
Essential
- Practical and creative approach to problem solving
- Ability to resolve conflicts
- Excellent communication skills & the ability to engage a range of professionals & support departments
- Presentation skills
- Ability to prioritise & meet deadlines and manage conflicting workload
- Numerical and analytical skills
- Flexible approach & positive attitude & commitment to the Trust
Knowledge
Essential
- NHS Plan and targets, particularly in relation to volunteering
- Knowledge and understanding of National Cancer Wait Times
- Evidence of commitment to ongoing development
- Numerical and analytical skills
- In absence of formal management qualification, proven management experience
- Knowledge of medical terminology
- Knowledge of computerized volunteer management systems, Patient Information Systems (eg Lorenzo, PIMS) and office IT solutions (Eg Word, Access, PowerPoint)
Desirable
- Budget setting
- Performance and change management
Other Requirements
Essential
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staf
- Role model our Trust values every day
Person Specification
Qualifications
Essential
- Educated to Degree level and higher or equivalent level of experience at similar level in specialist area
Desirable
- Management qualification
- Evidence of continuous professional development
Previous Experience
Essential
- Experience of coordinating and managing volunteer activity
- Application of Patient Access policy
- Staff management including management of sickness absence & performance Managing a team
- Experience of managing complaints
- Experience of developing processes and procedures
- Project management experience
- Evidence of self-development and development of staff
Desirable
- Activity management
- Service management & improvement experience
- Multi-site working
Skills
Essential
- Practical and creative approach to problem solving
- Ability to resolve conflicts
- Excellent communication skills & the ability to engage a range of professionals & support departments
- Presentation skills
- Ability to prioritise & meet deadlines and manage conflicting workload
- Numerical and analytical skills
- Flexible approach & positive attitude & commitment to the Trust
Knowledge
Essential
- NHS Plan and targets, particularly in relation to volunteering
- Knowledge and understanding of National Cancer Wait Times
- Evidence of commitment to ongoing development
- Numerical and analytical skills
- In absence of formal management qualification, proven management experience
- Knowledge of medical terminology
- Knowledge of computerized volunteer management systems, Patient Information Systems (eg Lorenzo, PIMS) and office IT solutions (Eg Word, Access, PowerPoint)
Desirable
- Budget setting
- Performance and change management
Other Requirements
Essential
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staf
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
