Customer Service Administrator

Job summary

We are recruiting for a Customer Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be working in a team of customer service administrators that provide an excellent standard of customer care, and administrative duties to enable the delivery of high-quality occupational health and wellbeing services.

The role includes reception and call handler duties, maintaining accurate confidential health records, arranging appointments, general administrative tasks and participating in the promotion workplace wellbeing. You will be expected to travel across sites on a rota basis this includes Hertford County, Lister, and remote working.

Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

Provide a helpful service as the first point of contact for employees, managers, colleagues and potential new customers, signposting people to other team members, clinicians, or alternative services if appropriate.

Communicate clearly, calmly and politely to a range of employees and employers in the clinic reception, at wellbeing events and on the telephone.

Maintain confidential occupational health records using an electronic record keeping system, inputting, and accessing records accurately in accordance with standard procedures.

Monitor email enquiries from several email accounts, provide timely responses correctly identifying when to forward enquiries to other team members, clinicians, or services as appropriate.

Participate in the promotion and delivery of wellbeing events and annual flu campaign including participating in the development of posters, leaflets, and intranet pages.

Assist in the local induction, training, and support of new employees in the Health at Work team.

Please note full and part time opportunities will be considered.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen

Employer details

Employer name

East and North Herts NHS Trust

Address

Hertford County Hospital

North Road

Hertford

SG14 1LP

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Hertford County Hospital

North Road

Hertford

SG14 1LP

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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