East and North Herts NHS Trust

Housekeeping Training and Support Co-Ordinator

Information:

This job is now closed

Job summary

We are recruiting for a Housekeeping Training and Support Co-Ordinator who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Responsible for ensuring that ward housekeepers are equipped with the knowledge and skills necessary to meet the high expectations associated with their role in food service delivery, by ensuring they adhere to the Hospitality Operations Standing Training Manual (HOST).

To co-ordinate a small team of 'pool' housekeepers to provide cover to wards in periods of absence.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Manage and control resources effectively in accordance with the Trust's SFI's/SO's and other policies.

Participate in training as appropriate and put your skills and knowledge into practice. Training will be identified and carried out to fulfil the requirements of this job description. The post holder's manager is responsible for his/her training and development.

Ensure that all staff carry out their duties in a safe, efficient, and cost-effective manner in accordance with agreed employment policies.

Assist the Service Manager to ensure that your staff receive sufficient and appropriate induction and training to undertake the tasks required of them and evaluate the effectiveness of this. Provide corrective coaching as appropriate.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.We run the following hospitals:oThe Lister Hospital, StevenageoNew Queen Elizabeth II (New QEII), Welwyn Garden CityoHertford County, HertfordoMount Vernon Cancer Centre (MVCC), NorthwoodWe have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

11 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-6982357

Job locations

Lister Hospital

Coreys Mill Lane

STEVENAGE

SG14AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Job specific

Essential

  • oGood standard of general education
  • oPrevious Customer Service experience
  • oPrevious Hospitality experience at supervisory/team leader level
  • Previous general administration experience
  • oGeneral administration procedures
  • oHealth and Safety / Risk Assessment training or willingness to undertake
  • oFood Safety qualification at level 3 or willingness to undertake
  • competent in Microsoft Office and ability to use email, internet etc
  • Ability to train others

Desirable

  • oArranging office systems such as filing, record keeping
  • oGood organisational skills oAbility to deal with non-routine situations and queries oAbility to use initiative oGood verbal communication skills oAbility to train others oConfident to give advice to housekeeping staff and able to deal calmly and effectively with complaints oAbility to work effectively with others, working towards to common goal of the team oAbility to liaise with ward staff on daily tasks
  • oExcellent communications skills to enable effective communications at all levels
  • oAbility to multi-task
  • o adaptable to change
  • oAbility to deal with non-routine situations and queries
  • oAbility to liaise with ward staff on daily tasks
  • oAbility to use initiative
  • oGood verbal communication skills o
  • oAbility to work effectively with others, working towards to common goal of the team
  • Confident to give advice to housekeeping staff and able to deal calmly and effectively with complaints
Person Specification

Job specific

Essential

  • oGood standard of general education
  • oPrevious Customer Service experience
  • oPrevious Hospitality experience at supervisory/team leader level
  • Previous general administration experience
  • oGeneral administration procedures
  • oHealth and Safety / Risk Assessment training or willingness to undertake
  • oFood Safety qualification at level 3 or willingness to undertake
  • competent in Microsoft Office and ability to use email, internet etc
  • Ability to train others

Desirable

  • oArranging office systems such as filing, record keeping
  • oGood organisational skills oAbility to deal with non-routine situations and queries oAbility to use initiative oGood verbal communication skills oAbility to train others oConfident to give advice to housekeeping staff and able to deal calmly and effectively with complaints oAbility to work effectively with others, working towards to common goal of the team oAbility to liaise with ward staff on daily tasks
  • oExcellent communications skills to enable effective communications at all levels
  • oAbility to multi-task
  • o adaptable to change
  • oAbility to deal with non-routine situations and queries
  • oAbility to liaise with ward staff on daily tasks
  • oAbility to use initiative
  • oGood verbal communication skills o
  • oAbility to work effectively with others, working towards to common goal of the team
  • Confident to give advice to housekeeping staff and able to deal calmly and effectively with complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

STEVENAGE

SG14AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

STEVENAGE

SG14AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Food Production manager

nicola long

nicola.long5@nhs.net

Details

Date posted

11 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-6982357

Job locations

Lister Hospital

Coreys Mill Lane

STEVENAGE

SG14AB


Supporting documents

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