Macmillan Personalised Care Support Worker

Job summary

We are recruiting for aMacmillan Personalised Care Support Worker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity to join the cancer outpatient team at Lister Hospital, in a brand new role. You will work closely with cancer patients to identify social and support needs through the completion of electronic holistic needs assessments (eHNA). Using the eHNA tool to identify any areas of concern for the patient and signpost as needed, facilitating personalisation of patient care. You will also assist with end of treatment summaries (EOTS) utilising the Macmillan My Care Plan eHNA system to improve patient experience. The role will include liaising with community and social services and working with the existing community link workers to ensure a seamless service across the cancer centre, particularly for vulnerable patients.

As part of the multi -disciplinary team (MDT) you will contribute to service provision by providing elements of direct and indirect patient care and clerical work. You will be expected to facilitate and support care delivery, information giving and communication and coordination. You will also have the additional benefits of being a Macmillan post holder.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To support patients to complete electronic holistic needs assessments, identify concerns and support the implementation of the care plan.

To work closely with staff across the patients cancer journey and within the community to support the patients social and support needs

Receive patient calls and make pre planned outbound calls to patients to assess ongoing neds.

To support vulnerable patients and those with complex support and care requirements who are being treated at LMCC.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hopsital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hopsital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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