Digital Specialist (Networking and Telephony)

Job summary

We are recruiting for a Digital Specialist (Networking and Telephony) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will support monitoring and reporting on all telecoms systems, network switches and devices, maintaining patching levels and documenting action plans for resolution.

You will be responsible for working with the project lead on any new projects/programmes and any BAU upgrades/projects from a 3rd line perspective.

You will support the delivery of new and changed network and telecoms services. To continually help improve the efficiency of the Digital Department and in turn provide a more efficient service to the Trust.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Provide advice and assist the Digital Networks and Telecoms Lead within the organisation and ensure effective delivery of network and telecoms services.

Provide advice and assist the Digital Networks and Telecoms Lead to ensure that quality implementation and support service are provided, while conforming to NHS, government and/or industry standards.

Work as part of the on call out of hours rota for networks and telecom's team.

Provide support to trust projects, delivering against an agreed work plan.

Ensure that all network and telecoms hardware and software meet security requirements identified by the Trust, the NHS and other pertinent organisations.

Review helpdesk support calls to identify repetitive problems that could be resolved by developing a solution to improve the efficiency of support services.

Contribute to the creation and development of a "Knowledge base" ensuring that it is updated regularly so that problems that have been solved in the past are completed effectively and efficiently in the future without having to develop a solution to the problem again.

Participate in team, project or any other meetings where it is appropriate for a member of the Digital Networks and Telecoms team to attend.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Corey's Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Corey's Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

---