Administrative Assistant - Outpatient Contact Centre

Job summary

We are recruiting for an Administration Assistant within our Contact Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Experience of working in a contact centre/customer service environment would be advantage; however we do provide a structured training schedule and on-the-job training for all new starters. We are recruiting candidates who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.

You are expected to be a proactive team member who can demonstrate the ability to effectively organise and priorities skills to contribute to the smooth operation of the contact centre which will better our patients experience. Due to the nature of the role, you need to have strong communication skills of empathy, sensitivity, and confidentiality.

In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

You will be the first point of contact for patients, general public and healthcare professionals who contact Mount Vernon Cancer Centre by phone.

The main duty of the Contact Centre team is to communicate with our patients via the telephone, and liaise via emails and digital systems to ensure enquires are dealt with efficiently and effectively by the right person.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen

Employer details

Employer name

East and North Herts NHS Trust

Address

Mount Vernon Hospital

Rickmansworth Road

Northwood

HA6 2RN

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Mount Vernon Hospital

Rickmansworth Road

Northwood

HA6 2RN

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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