East and North Herts NHS Trust

Administrator - Lister Macmillan Cancer Centre

Information:

This job is now closed

Job summary

We are recruiting for an Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Lister Macmillan Cancer Service is looking for an enthusiastic, motivated and reliable administrator, to work as part of a dedicated and friendly admin team.

If you have proven office skills, ability to work well under pressure and flexibility approach to working this post could be yours.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To deal with any queries from patients or staff that come in by phone or email, and to ensure that all patient appointments are made as required.

To provide comprehensive support to the Reception team.

A close working relationship with team members is essential.

Candidates will need to have good organisational skills, be able to interact with people at all levels and excellent attendance record is also essential.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

27 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

361-6812584

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

We welcome applications from diverse backgrounds those would relish the opportunity to be part of the cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Job description

Job responsibilities

We welcome applications from diverse backgrounds those would relish the opportunity to be part of the cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person Specification

Knowledge

Essential

  • Good level of computer literacy
  • Experience of healthcare databases, the Internet, library management systems
  • Knowledge of relevant legislation - copyright, data protection and Freedom of Information

Experience

Essential

  • Relevant previous experience
  • Experience of Lorenzo or any other PAS system
  • Excellent written and oral communication skills

Skills

Essential

  • Well-developed interpersonal skills
  • Excellent time management skills
  • Ability to work without close supervision
  • Ability to work in a busy & pressurised environment
  • Confidence, tact and diplomacy

Desirable

  • Experience of coordinating tasks
  • Comprehensive understanding of patient need

Qualifications

Essential

  • Evidence of experience in a reception environment
  • Experience in dealing with the general public queries in a courteous manner

Desirable

  • Educated to minimum GSE level or equivalent

Other requirements

Essential

  • Flexible / able to adapt to change
  • Efficient and conscientious
  • Willing to develop skills in line with changing service requirements
  • Ability to work with interruptions in a visitor oriented environment

Desirable

  • Takes responsibility for own actions and promotes good team work
Person Specification

Knowledge

Essential

  • Good level of computer literacy
  • Experience of healthcare databases, the Internet, library management systems
  • Knowledge of relevant legislation - copyright, data protection and Freedom of Information

Experience

Essential

  • Relevant previous experience
  • Experience of Lorenzo or any other PAS system
  • Excellent written and oral communication skills

Skills

Essential

  • Well-developed interpersonal skills
  • Excellent time management skills
  • Ability to work without close supervision
  • Ability to work in a busy & pressurised environment
  • Confidence, tact and diplomacy

Desirable

  • Experience of coordinating tasks
  • Comprehensive understanding of patient need

Qualifications

Essential

  • Evidence of experience in a reception environment
  • Experience in dealing with the general public queries in a courteous manner

Desirable

  • Educated to minimum GSE level or equivalent

Other requirements

Essential

  • Flexible / able to adapt to change
  • Efficient and conscientious
  • Willing to develop skills in line with changing service requirements
  • Ability to work with interruptions in a visitor oriented environment

Desirable

  • Takes responsibility for own actions and promotes good team work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Co-ordinator

Suzannah Sare

suzannah.sare@nhs.net

01438284441

Details

Date posted

27 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

361-6812584

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

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