Service Coordinator - Unplanned Care

Job summary

We are recruiting a Service Co-Ordinator - Unplanned Care, who shares our vision to be trusted to provide consistently outstanding care and an exemplary service to our patients.

In your role you will be supporting the day-to-day operational management of the Cardiology and Cardiology Diagnostic Service.

The post-holder will support the Service Manager in the management of all aspects of the Services, including performance management and will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate.

The Service Coordinator will also be jointly responsible with external teams e.g. Outpatients/Waiting List Managers for robust communication and effective management of patient access issues, RTT performance and DM01.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

The post-holder will support the Service Manager in the management of all aspects of the Services, including performance management. They will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate.

Alongside clinical leads and your Service Manager, you will plan and operationalise outpatients and diagnostic services in line with clinical staff job plans.

Monitoring of activity, workload and performance. Advising the ServiceManager/Head of Operations/Lead Clinicians of areas of concern/under performance.

You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times and DM01.

You will work collaboratively with clinicians to draft patient experience responses.

You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.

To undertake these duties without direct supervision, working within broad procedural guidelines.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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