East and North Herts NHS Trust

Anticoagulation Administrator

Information:

This job is now closed

Job summary

We are recruiting for a Anticoagulation Administratorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be providing administrative support for our busy clinic, supporting nursing staff other clinicians and the patient caseload.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

Accurately administer calls and identify and negotiate an agreed appointment with patients

Receive telephone calls in a timely and courteous manner.

Determine patient's individual requirements in terms of special needs and transport requirements.

Register referrals and associated information on to the relevant information systems

About us

East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:o The Lister Hospital, Stevenageo New Queen Elizabeth II (New QEII), Welwyn Garden Cityo Hertford County, Hertfordo Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding & starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.We are committed to a positive work life balance for our employees.Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

19 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-6508254-A

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG7 6JX


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

  • GCSEs in Maths and English
  • Basic keyboard skills, RSA 1 or equivalent

Desirable

  • NVQ 2 or above

Previous Experience

Essential

  • Previous experience of working within a team
  • Experience of general office administration

Desirable

  • Previous experience of working within a clinical environment
  • Previous experience of working within an office environment

Skills

Essential

  • Excellent team working skills
  • Good organisational skills
  • Good verbal communication skills required to answer queries from members of staff either face to face or on the telephone
  • Ability to work safely under pressure and under own initiative
  • Ability to follow written protocols
  • Ability to maintain patient confidentiality

Desirable

  • Ability to take minutes for small team meetings
  • Ability to work independently with direction
  • Flexible approach

Knowledge

Essential

  • Basic level Word and Excel

Desirable

  • Some knowledge of managing an outpatient clinic
  • Experience of Microsoft ACCESS database
Person Specification

Qualifications/Training

Essential

  • GCSEs in Maths and English
  • Basic keyboard skills, RSA 1 or equivalent

Desirable

  • NVQ 2 or above

Previous Experience

Essential

  • Previous experience of working within a team
  • Experience of general office administration

Desirable

  • Previous experience of working within a clinical environment
  • Previous experience of working within an office environment

Skills

Essential

  • Excellent team working skills
  • Good organisational skills
  • Good verbal communication skills required to answer queries from members of staff either face to face or on the telephone
  • Ability to work safely under pressure and under own initiative
  • Ability to follow written protocols
  • Ability to maintain patient confidentiality

Desirable

  • Ability to take minutes for small team meetings
  • Ability to work independently with direction
  • Flexible approach

Knowledge

Essential

  • Basic level Word and Excel

Desirable

  • Some knowledge of managing an outpatient clinic
  • Experience of Microsoft ACCESS database

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG7 6JX


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG7 6JX


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Lead Nurse, Anticoagulation

Jennifer Jones

jeni.jones@nhs.net

01438285335

Details

Date posted

19 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-6508254-A

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG7 6JX


Supporting documents

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