Service Coordinator - Unplanned Care

Job summary

We are recruiting for a Service Coordinator, within the Emergency Department at Lister Hospital & Urgent Treatment Centre at QEII & Lister, Unplanned Care Division to cover a secondment. The successful candidate will share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for an individual who has an excellent track record of delivering strong leadership and analytical skills, coupled with a strong desire to improve and succeed.

You will participate in the inputting of demand and capacity modelling for the service and in conjunction with the General and Service Managers, support and deliver performance sustainability as well as contribute to the design and delivery of operational procedures to ensure compliance with Emergency Care standards.

You will work collaboratively with colleagues across different specialities ensuring and encouraging internal professional standards are adhered to at all times.

You will support the service's leadership team with delivering our quality and safety agenda to achieve an "Excellence" status for the service.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

You will support the Emergency Department & UTC Service Manager in leading all aspects of Unplanned Care services. This will include performance management and service delivery of our emergency care standards including actively participating in the delivery of our urgent and emergency care recovery plan and a challenging financial sustainability programme.

You will be directly responsible for the management and co-ordination of secretarial and administrative staff working within the service, including responsibility for a budget.

Support the Service Manager and Divisional Operations Manager by contributing to the development of business plans.

Produce reports as required.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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