Job summary
We are recruiting for an RTT Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The delivery of the 18 week waiting time access target is one of the Trust's key priorities and accurate RTT data is critical to the effective performance management and governance of these targets. Successful relationship management and influencing skills are key to the role.
We are looking for a highly organised and dedicated individual with extensive previous experience of RTT and health service performance management.
You will take responsibility for the day to day running of the RTT validation team and support the Elective Access Manager in the operational management of RTT delivery, deputising in their absence. You will provide effective leadership and management to the validation team, setting and delivering validation targets to enable the Trust to be nationally compliant. You will provide validation technical support and be a subject matter expert for the national 18 week RTT rules. You will need a full and deep understanding of both national and local policies relating to RTT Management and ensure that this specialist knowledge is kept up to date.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Review, develop and improve current validation processes and documentation, and support the development of the Trust's validation tools and systems.
Review working practices and systems to monitor and ensure compliance, which includes monitoring data input onto the Trust EPR system, Lorenzo and the reports for managing Trust and national RTT guidelines.
Identify issues with patient information and feedback to the divisions, identifying opportunities for improving the quality, efficiency and improvements to the patient's pathway through validation and training.
Support a getting it right first time culture throughout the organisation in terms of accurate information about the patient pathway in the patient administration system.
Provide support to the divisions across the trust to achieve the 18 week target and maintain high standards of professional integrity by adhering to data standards, producing valid and reliable information.
Provide valuable input into how the Trust Access Policy, Lorenzo and Trust systems should move forward when changes required by National Guidelines are made and ensure that changes in legislation and local policy are communicated and trained effectively across the Trust.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person Specification
Qualifications/Training
Essential
- Master's degree or equivalent NHS experience
- Evidence of continuing professional and personal development
Desirable
- vManagement qualification
Previous Experience
Essential
- At least 5 years NHS experience at a management level
- Staff management, supervision and leading a team
- Managing an NHS waiting list and RTT performance targets
- Writing and delivering training programmes
- Introducing new ways of working
- Experience of project management and ability to work to deadlines
Desirable
- Experience of checking data for national submissions
- Experience and familiarity with business planning and preparation of business cases.
Skills
Essential
- Good interpersonal, oral and written skills including chairing meetings and writing reports.
- Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/ priorities
- Experience of designing and delivering training
- Attention to detail
- Ability to identify errors in data and causes of issues
- Excellent communication skills
- Problem solving - identify problems, recommend and implement solutions for change
Desirable
- Budget management experience including monitoring expenditure and identifying savings
Knowledge
Essential
- In depth understanding of 18 weeks and patient pathways
- In depth understanding of national NHS policy and targets.
- Expertise in RTT national access target
- Knowledge of current issues in the NHS
- Knowledge of Access Policies and departmental processes and being able to apply them to patient pathway issues
- Understanding principles of budgetary management
- Good understanding of medical terminology
- Knowledge of hospital patient administration systems, IT systems, Excel, Word, Powerpoint
Desirable
- Knowledge of Lorenzo
- Knowledge of capital procurement in the NHS
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
- Role model our Trust values every day
Person Specification
Qualifications/Training
Essential
- Master's degree or equivalent NHS experience
- Evidence of continuing professional and personal development
Desirable
- vManagement qualification
Previous Experience
Essential
- At least 5 years NHS experience at a management level
- Staff management, supervision and leading a team
- Managing an NHS waiting list and RTT performance targets
- Writing and delivering training programmes
- Introducing new ways of working
- Experience of project management and ability to work to deadlines
Desirable
- Experience of checking data for national submissions
- Experience and familiarity with business planning and preparation of business cases.
Skills
Essential
- Good interpersonal, oral and written skills including chairing meetings and writing reports.
- Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/ priorities
- Experience of designing and delivering training
- Attention to detail
- Ability to identify errors in data and causes of issues
- Excellent communication skills
- Problem solving - identify problems, recommend and implement solutions for change
Desirable
- Budget management experience including monitoring expenditure and identifying savings
Knowledge
Essential
- In depth understanding of 18 weeks and patient pathways
- In depth understanding of national NHS policy and targets.
- Expertise in RTT national access target
- Knowledge of current issues in the NHS
- Knowledge of Access Policies and departmental processes and being able to apply them to patient pathway issues
- Understanding principles of budgetary management
- Good understanding of medical terminology
- Knowledge of hospital patient administration systems, IT systems, Excel, Word, Powerpoint
Desirable
- Knowledge of Lorenzo
- Knowledge of capital procurement in the NHS
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
