Job summary
We have recently partnered with the world-renowned Virginia Mason Institute in an exciting 3-year programme to create and embed a quality management system - our ENH Production System. Drawing on years of quality improvement and culture change experience, the ENH Production System will equip our teams to identify areas for improvement, make changes and measure impact - all with the patient at the centre.
To support the co-design , roll-out and adoption of our ENH Production System we have established a new Kaizen Promotion Office. This team will become the 'keepers of the method' , working alongside front line teams to role model and coach the new tools, techniques and leadership behaviours required to support continuous improvement across the organisation.
If you decide to apply, you will be joining us at an incredibly exciting time as we continue on our transformation journey. Successful candidates will initially join the KPO as a Band 7 Kaizen Facilitator, where you will first complete your Advanced Process Improvement Training which is delivered by VMI. This programme will teach candidates the fundamentals of our ENH Production System before then going on to use these skills to initially support and then lead Rapid Process Improvement Workshops. Coaching will be provided and once certified by VMI, you will automatically progress into the position of band 8a Kaizen Specialist. It is anticipated this process will take between 18 - 24 months to complete.
Main duties of the job
Develop new skills for teaching and knowledge transfer to support future leadership development and the ENH Production System
Plan and organise a wide range of training, facilitated sessions relating to transformation and the Kaizen principles that impact the division and wider organisation
Contribute to the development of long term, strategic planning relating to Kaizen methodology, transformation and service improvement as part of the Kaizen team
To lead kaizen events and rapid process improvement workshops, coaching and supervising new staff as they work through their certification process.
To work across the organisation and have the ability to influence a range of stakeholders.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person Specification
Qualifications / Training
Essential
- Educated to masters degree level or equivalent
- Evidence of on-going commitment to Continuous Professional Development
Desirable
- Desirable - Masters degree in management or leadership subject Certified in advanced lean training by Virginia Mason Institute
- Coaching qualification
- Lead qualification or equivalent experience of using lean methodologies
Previous Experience
Essential
- Experience of delivering a patient, or customer, focused service
- Evidence of ability to build strong relationships that deliver outcomes
- Evidence of experience of leading change
Desirable
- Proven experience of transformation or service improvement work using LEAN methodologies
Skills
Essential
- Able to present to groups of all sizes and abilities
- Work and communicate with other disciplines and departments in a confident manner
- Creative thinker
- Excellent written and verbal communication skills
- Ability to lead the delivery of pragmatic and patient focused solutions
- Self starter and ability to take personal responsibility
- Able to work under pressure and meet deadlines
- Advisory skills to stakeholders
- Ability to lead and motivate others
- Challenge poor behaviours and provide feedback appropriately
- Positive and enthusiastic attitude
- Effective communicator
- Able to work flexibly to support the wider team delivery of events, value streams and outcomes
Knowledge
Essential
- Experience of influencing and persuading others, addressing concerns and challenges
- Excellent basic IT literacy
- Engagement and communication methodology
- Planning tools and project management approaches and methodology
Other Requirements
Essential
- Flexibility in working patterns to meet the needs of the service
- Is able to participate as a team member
- Meets required standards of conduct and expectations for individuals that work in a public sector organisation
- Willing to accept additional responsibilities as delegated by senior staff
- Displays ENHT Values: Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
- Role model our Trust values every day
Person Specification
Qualifications / Training
Essential
- Educated to masters degree level or equivalent
- Evidence of on-going commitment to Continuous Professional Development
Desirable
- Desirable - Masters degree in management or leadership subject Certified in advanced lean training by Virginia Mason Institute
- Coaching qualification
- Lead qualification or equivalent experience of using lean methodologies
Previous Experience
Essential
- Experience of delivering a patient, or customer, focused service
- Evidence of ability to build strong relationships that deliver outcomes
- Evidence of experience of leading change
Desirable
- Proven experience of transformation or service improvement work using LEAN methodologies
Skills
Essential
- Able to present to groups of all sizes and abilities
- Work and communicate with other disciplines and departments in a confident manner
- Creative thinker
- Excellent written and verbal communication skills
- Ability to lead the delivery of pragmatic and patient focused solutions
- Self starter and ability to take personal responsibility
- Able to work under pressure and meet deadlines
- Advisory skills to stakeholders
- Ability to lead and motivate others
- Challenge poor behaviours and provide feedback appropriately
- Positive and enthusiastic attitude
- Effective communicator
- Able to work flexibly to support the wider team delivery of events, value streams and outcomes
Knowledge
Essential
- Experience of influencing and persuading others, addressing concerns and challenges
- Excellent basic IT literacy
- Engagement and communication methodology
- Planning tools and project management approaches and methodology
Other Requirements
Essential
- Flexibility in working patterns to meet the needs of the service
- Is able to participate as a team member
- Meets required standards of conduct and expectations for individuals that work in a public sector organisation
- Willing to accept additional responsibilities as delegated by senior staff
- Displays ENHT Values: Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
