Job summary
We are recruiting for a Waiting List Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post holder will work closely with the Waiting List General Manager and key stakeholders at all levels of the organisation to support delivery of elective pathways and improve current processes.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond.
Main duties of the job
You will apply knowledge of referral to treatment rules and use them to support in managing all elective patients journeys.
Responsible to maintain an overview of cancellations, rebooking rules and themes.
Maintain an overview of utilisaiton ensuring 6-4-2 process is applied and good booking profiles are achieved.
Contribute to the development of system/report solutions to improve PTLs and address data quality issues
You will act as the link between departments and central administrative services. Also act as the point of escalation for and take responsibility for coordinating resolution of issues and queries within the Waiting List
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Details
Date posted
11 January 2024
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
361-PLN-5796172-A
Job locations
Lister
Stevenage
SG14AB
Employer details
Employer name
East and North Herts NHS Trust
Address
Lister
Stevenage
SG14AB
Employer's website
https://www.enherts-tr.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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