Patient Access Co-ordinator - Radiotherapy

Job summary

We are recruiting for a Patient Access Co-ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Mount Vernon Cancer Centre (MVCC) is one of Europe's leading and largest cancer treatment centres. Clinical radiotherapy equipment comprises of six linear accelerators including five Truebeam units, image guidance technology and volumetric arc therapy (RapidArc) capabilities.

The Radiotherapy department is operational 7 days a week including bank holidays. External beam radiotherapy is routinely delivered between 8am-8pm Monday - Friday.

As a Patient Access Co-ordinator you will liaise closely with clinical and patient pathway access teams to ensure patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

You will act as a point of contact for queries relating to scheduling of patient appointments and co-ordination of patient treatment pathways. Ensure telephone calls, email correspondence are answered within the agreed time and in line with the departmental policy.

You will provide a professional and efficient point of contact for patients.

You will identify individual patient needs and co-ordinate support for patient attendance including accessibility, patient transport and interpreter services.

You will support scheduling of all patients appointments in line in with Trust and National waiting time targets.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Mount Vernon Cancer Centre

Northwood

HA6 2RN

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Mount Vernon Cancer Centre

Northwood

HA6 2RN

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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