Job summary
We are recruiting for a Specialist Palliative Care Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post holder will be responsible for administrative duties as required in relation to both the Palliative Care Education Lead & the Lead Nurse for End of Life & Palliative Care.
In the absence of the Specialist Palliative Care Co-ordinator, they will also support the two Specialist Palliative Care multi-disciplinary teams (SMDT). The SMDT's are held in Lister Hospital and Isabel Hospice and the post holder will collate information relating to patients who have been assessed by the services in the last 7-10 days and who are to be discussed at these SMDT's.
Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As guided, the post holder will ensure the appropriate information is available for full discussion by all the members of the SMDT. The post holder will ensure that all the information required is recorded by a clinician during the meeting and then disseminated to the GP and other appropriate professionals if necessary.
The post holder will endure a smooth line of cross organisation communication.
The post holder will collate all referrals to the Specialist Palliative Care Services within E & N Herts on an electronic database.
The post requires initiative and a measure of independent judgement and will operate within procedural guidelines. Excellent communication and professionalism are essential, as this post holder will have a close working relationship with all professional groups across East and North Herts Specialist Palliative Care Services.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/ Training
Essential
- Computer Literacy- excel
- Good standard of education with Maths & English GCSE
- Database
Desirable
- RSA 1 typing or equivalent
Previous Experience
Essential
- Manual and electronic data collection
- Electronic data input
- Ability to work within a team environment
- Ability to work alone
Desirable
- Previous medical experience
- Understanding of Palliative and End of Life care
- Ability to interpret medical records/patient notes-paper and digital
- Worked in the NHS or other healthcare setting
- Experience of dealing with challenging situations
Skills
Essential
- Good written and verbal communication skills.
- Good interpersonal skills
- Good administrative and organisational skills.
- Ability to communicate with patients and staff at all levels
- Ability to prioritise and work to deadlines.
- Ability to work on own initiative
- Attention to detail
- Good interpersonal skills
- Good minute taking skills
- Ability to easily travel
Knowledge
Essential
- An understanding of data protection and patient confidentiality
- Clerical work experience
- Working knowledge of excel, MS Word, creating saving and sharing electronically.
- Basic knowledge of cancer and its management
- Medical terminology
Desirable
- Knowledge of End of Life targets and audits
- Knowledge of Infoflex, Lorenzo, ICRIS
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Person Specification
Qualifications/ Training
Essential
- Computer Literacy- excel
- Good standard of education with Maths & English GCSE
- Database
Desirable
- RSA 1 typing or equivalent
Previous Experience
Essential
- Manual and electronic data collection
- Electronic data input
- Ability to work within a team environment
- Ability to work alone
Desirable
- Previous medical experience
- Understanding of Palliative and End of Life care
- Ability to interpret medical records/patient notes-paper and digital
- Worked in the NHS or other healthcare setting
- Experience of dealing with challenging situations
Skills
Essential
- Good written and verbal communication skills.
- Good interpersonal skills
- Good administrative and organisational skills.
- Ability to communicate with patients and staff at all levels
- Ability to prioritise and work to deadlines.
- Ability to work on own initiative
- Attention to detail
- Good interpersonal skills
- Good minute taking skills
- Ability to easily travel
Knowledge
Essential
- An understanding of data protection and patient confidentiality
- Clerical work experience
- Working knowledge of excel, MS Word, creating saving and sharing electronically.
- Basic knowledge of cancer and its management
- Medical terminology
Desirable
- Knowledge of End of Life targets and audits
- Knowledge of Infoflex, Lorenzo, ICRIS
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
