Job summary
A full-time opportunity has become available for a motivated and adaptable Clinical Navigator to support the Acute Oncology Team at Watford General Hospital.
The post-holder will provide a high quality service to the team which will comprise of mostly administrative work to supporting the co-ordination of the non-clinical aspects of the service, including scheduling/attending meetings with minute taking, data and office management as well as assisting and supporting the team with internal and external service reviews. There will be regular contact with people affected by cancer, including signposting of patients via the telephone to ensure effective support along their pathway as well as co-ordination of investigations and results.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
The post holder will be required to provide some administrative/signposting support to the wider 'Cancer Tumour Site Specific Clinical Nurse Specialist Team'.
The successful post holder will need to be able to demonstrate good interpersonal and communication skills and have confidence in communicating with staff at all levels within the organisation as well as patients and families.
This includes feeling comfortable in managing information related to cancer patients and frequently hearing some potentially distressing information about the cancer patient journey.
There will be a requirement to deal with telephone enquiries, recording and prioritising messages and taking the necessary action to ensure good communications, in an appropriately confidential manner.
About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please contactwestherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
Proven administration skills and a sound working knowledge of IT systems are essential.
As a team player, youll be able to prioritise your work in order to meet deadlines and require minimal supervision on a daily basis.
Please do not hesitate to contact Deputy Lead Cancer Nurse Claire Conway on 07341515671 if you would like any further information.
Job description
Job responsibilities
Proven administration skills and a sound working knowledge of IT systems are essential.
As a team player, youll be able to prioritise your work in order to meet deadlines and require minimal supervision on a daily basis.
Please do not hesitate to contact Deputy Lead Cancer Nurse Claire Conway on 07341515671 if you would like any further information.
Person Specification
Education and qualifications
Essential
- GCSE English Language and mathematics.
- (Grades A-C) or equivalent.
Desirable
- Evidence of continued role development.
- Willingness to undertake learning and development courses.
- Coaching or teaching qualification.
- NVQ4 or NVQ3 plus additional training to diploma level, or equivalent through short courses.
- Communication course.
Knowledge
Essential
- Knowledge and understanding of working as a Health Care Assistant /understanding of t knowledge specific to this role.
- Demonstrate empathy and sensitivity.
Desirable
- Understanding of Macmillan Cancer Support and other cancer charities roles across the UK
- Understanding of health and social care environment.
- Basic knowledge of cancer and cancer treatments.
- Advanced keyboard skills
- Knowledge of coaching/ teaching patients or carers.
Experience
Essential
- Previous NHS experience or working in a clinical healthcare environment Working in/or with teams.
- Proven experience of working to deadlines and target.
- Experience of communicating complex instructions with sensitivity to patients and relatives.
- Experience of using a NHS Patient Administration system
Desirable
- Previous experience of working with patients with a cancer diagnosis.
- Experience of coaching or teaching patients or carers.
Person Specification
Education and qualifications
Essential
- GCSE English Language and mathematics.
- (Grades A-C) or equivalent.
Desirable
- Evidence of continued role development.
- Willingness to undertake learning and development courses.
- Coaching or teaching qualification.
- NVQ4 or NVQ3 plus additional training to diploma level, or equivalent through short courses.
- Communication course.
Knowledge
Essential
- Knowledge and understanding of working as a Health Care Assistant /understanding of t knowledge specific to this role.
- Demonstrate empathy and sensitivity.
Desirable
- Understanding of Macmillan Cancer Support and other cancer charities roles across the UK
- Understanding of health and social care environment.
- Basic knowledge of cancer and cancer treatments.
- Advanced keyboard skills
- Knowledge of coaching/ teaching patients or carers.
Experience
Essential
- Previous NHS experience or working in a clinical healthcare environment Working in/or with teams.
- Proven experience of working to deadlines and target.
- Experience of communicating complex instructions with sensitivity to patients and relatives.
- Experience of using a NHS Patient Administration system
Desirable
- Previous experience of working with patients with a cancer diagnosis.
- Experience of coaching or teaching patients or carers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
