Band 3 - Urology Diagnostic Unit Receptionist, Urology
The closing date is 06 January 2026
Job summary
Join our friendly and dynamic Urology Diagnostic Unit at St Albans City Hospital as a part-time Band 3 Receptionist (22.25 hours per week), where you'll play a vital role in supporting patients through their diagnostic journey.
We're looking for an organised, approachable, and confident individual to provide an exceptional front-of-house service, manage patient bookings, handle enquiries, and work closely with our clinical team in a fast-paced but supportive environment.
If you are patient-focused, enjoy multitasking, and thrive in a busy clinical setting, we'd love you to be part of our team and help us deliver outstanding care to our community.
Main duties of the job
Welcome patients, visitors, and staff in a professional and courteous manner.
Admit / discharge appointments, checking referral details and updating electronic records accurately.
Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
Handle telephone and email enquiries, providing clear information and signposting as appropriate.
Maintain accurate patient records, scan and upload documents, and manage correspondence.
Prepare clinic lists and administrative paperwork to support clinical teams.
Ensure the reception and waiting areas are safe, organised, and presentable at all times.
Assist with office supplies and administrative stock management.
Maintain confidentiality and adhere to Trust policies and procedures, including infection-prevention measures.
Provide support in managing distressed or anxious patients, demonstrating empathy and professionalism.
About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please contactwestherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Details
Date posted
29 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,240 to £27,928 a year pro rata inc. HCA
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
360-IB-10709-A
Job locations
St Albans City Hospital
St Albans
AL3 5PN
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
St Albans City Hospital
St Albans
AL3 5PN
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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