Job summary
To provide a comprehensive and efficient secretarial and administrative service to one or more of the Haematology Consultants and Anticoagulation Nurse Specialists. This post carries a high level of responsibility and requires commitment together with a positive attitude to ensure the efficient management of the haematology office.
The post holder will manage the pathways of the patients referred on the suspected cancer pathway, in accordance with the government access targets and the Trust's access policy. They will be required to book appointments to support consultants and patient pathways.The post holder will need to be aware of all national targets, as well as FDS cancer targets. They will be required to work independently, without direct supervision, using initiative regarding actions/decisions and applying a high degree of confidentiality into all their work. It will be necessary to prioritise own workload daily, to take account of unexpected queries, demands, as well as the importance of meeting national targets and service performance.
Main duties of the job
Provide solid administrative management of the Haematology pathway navigator process, including checking and sending out clinic letters; chasing up all results daily; organising follow-up investigations and appointments, and liaising with other stake holders where necessary. To liaise with Haematology consultants.To escalate through the appropriate channels. To have good computer skills; working knowledge of Cerner, Microsoft etc.To have good interpersonal skills and a good understanding of different forms of communication. To be punctual.To be organised and meticulous. To have knowledge of the FDS targets and KPIs. To have knowledge of Haematology terminology.
To be able to work as a team, as well as autonomously when needed using own initiative.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
Input and extract data from the patient administration system Cerner and other relevant software programmes. Ensuring that all patient case notes are booked in and out of the office if required. Use Cerner efficiently and effectively to deal with a wide variety of patient enquiries such as appointments, admissions, histology reports, GP details etc.Liaise with GPs and patients regarding urgent outpatient appointments where necessary and ensure that Trust policy regarding two-week cancer referrals is strictly adhered to.To use NHS Choose & Book system efficiently and to print off referral letters and give to the Consultant for their approval. Using own judgment bring any GP referrals which may be urgent to the Consultants attention as soon as possible. Use judgement to bring in innovative new office procedures to ensure that there is no breakdown in the patient care pathway, for example implementing bring-forward systems, systems for tracking investigation results etc.Keep a record of all Consultant leave and Clinical Governance dates, ensuring clinical commitments are cancelled with at least six weeks notice.Maintain an efficient tidy workspace and filing system for all administrative work.Deal with the distribution of internal and outgoing mail as required.Liaise with other staff where necessary, ensuring that secretarial support is always maintained (in the event of absence or annual leave) and to assist with other work or in taking telephone messages if required. Provide cross cover with other pathway navigators within the department. Undertake any other reasonable general or administrative duties, as may be requested by your Line Manager or Consultant.
Job description
Job responsibilities
Input and extract data from the patient administration system Cerner and other relevant software programmes. Ensuring that all patient case notes are booked in and out of the office if required. Use Cerner efficiently and effectively to deal with a wide variety of patient enquiries such as appointments, admissions, histology reports, GP details etc.Liaise with GPs and patients regarding urgent outpatient appointments where necessary and ensure that Trust policy regarding two-week cancer referrals is strictly adhered to.To use NHS Choose & Book system efficiently and to print off referral letters and give to the Consultant for their approval. Using own judgment bring any GP referrals which may be urgent to the Consultants attention as soon as possible. Use judgement to bring in innovative new office procedures to ensure that there is no breakdown in the patient care pathway, for example implementing bring-forward systems, systems for tracking investigation results etc.Keep a record of all Consultant leave and Clinical Governance dates, ensuring clinical commitments are cancelled with at least six weeks notice.Maintain an efficient tidy workspace and filing system for all administrative work.Deal with the distribution of internal and outgoing mail as required.Liaise with other staff where necessary, ensuring that secretarial support is always maintained (in the event of absence or annual leave) and to assist with other work or in taking telephone messages if required. Provide cross cover with other pathway navigators within the department. Undertake any other reasonable general or administrative duties, as may be requested by your Line Manager or Consultant.
Person Specification
Education and qualifications
Essential
- Good basic education to GCSE level.
- AMSPAR/RSA III typing or experience as medical secretary
Knowledge
Essential
- Advanced level of knowledge of IT systems in particular word processing, spreadsheets and presentation software.
- Demonstrable knowledge of full range of administrative and organisational policies and procedures associated with this role
- Good knowledge of medical terminology
- Ability to work using own initiative and to problem solve where appropriate
Desirable
- Knowledge of Cerner , Info flex and other WHHT systems
- Knowledge of speciality
Experience
Essential
- Previous medical secretary experience.
Desirable
- Working in a changing environment.
Person Specification
Education and qualifications
Essential
- Good basic education to GCSE level.
- AMSPAR/RSA III typing or experience as medical secretary
Knowledge
Essential
- Advanced level of knowledge of IT systems in particular word processing, spreadsheets and presentation software.
- Demonstrable knowledge of full range of administrative and organisational policies and procedures associated with this role
- Good knowledge of medical terminology
- Ability to work using own initiative and to problem solve where appropriate
Desirable
- Knowledge of Cerner , Info flex and other WHHT systems
- Knowledge of speciality
Experience
Essential
- Previous medical secretary experience.
Desirable
- Working in a changing environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
