Job summary
Join our growing Admin and Clerical Team!
Our service is growing, and we are excited to announce upcoming opportunities to join our Radiology Clerical team. The positions will have a main base at St Albans City Hospital and Hemel Hempstead Hospital, with opportunities to work across all or main Hospital sites.
This role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across our hospitals.
As part of this team, you'll provide vital administrative and clerical support for all imaging services.
If you have experience in a customer-facing role and are interested in a rewarding NHS career, focused on patient support, this could be the perfect opportunity for you.
Working patterns will be discussed at interview.
Main duties of the job
Welcoming patients and service users to the department.
Booking patients in for their examinations and directing to the relevant sub waiting areas.
Arranging Imaging appointments in line with clinical pathway targets.
Answering telephone queries and other general clerical duties.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
Please refer to the attached job description and person specification for a full list of duties and details about the role.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Job description
Job responsibilities
Please refer to the attached job description and person specification for a full list of duties and details about the role.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Person Specification
Education and qualifications:
Essential
- GCSE qualification (Maths, English, IT).
- NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.
Knowledge:
Essential
- Competent in Microsoft Office programs.
- Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
Desirable
- Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
- Understanding the Trust's policy on equality/diversity and Health & Safety policies.
Experience:
Essential
- Experience of working in a customer orientated environment.
- Experience of working in an administrative role and office protocols and procedures.
Desirable
- Previous healthcare experience.
- Experience of handling confidential information.
Person Specification
Education and qualifications:
Essential
- GCSE qualification (Maths, English, IT).
- NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.
Knowledge:
Essential
- Competent in Microsoft Office programs.
- Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
Desirable
- Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
- Understanding the Trust's policy on equality/diversity and Health & Safety policies.
Experience:
Essential
- Experience of working in a customer orientated environment.
- Experience of working in an administrative role and office protocols and procedures.
Desirable
- Previous healthcare experience.
- Experience of handling confidential information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
