Band 4 - Clerical Supervisor, Radiology

West Hertfordshire Teaching Hospitals NHS Trust

This job is now closed

Job summary

Join our growing Admin and Clerical Team!

Our service is growing, and we are excited to announce am upcoming opportunity for a Clerical Supervisor to join our Radiology Clerical team at St Albans City Hospital.

The Clerical Supervisor role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across the hospital.

You will provide effective and empathetic leadership to the radiology administration team, ensuring a high standard of clerical services across imaging services.

If you have experience in an administrative role, including administrative protocols and procedures, and are interested in an NHS career focused on patient support, this could be the perfect opportunity for you.

Main duties of the job

Develop close working relationships with the Ultrasound clerical lead in St Albans City Hospital, clerical leads at Hemel Hempstead Hospital and Watford General Hospital.

Work across various areas of the Radiology Department, i.e. X-ray, Reception, Ultrasound Appointments Office, MRI, CT, Maternity Ultrasound, Breast Imaging Reception, Image Transfers and CD burning and A&E X-ray.

Implement policies for own area and propose changes for work practices identifying opportunities for improvement within the Radiology Department via Leek and clerical meetings.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year inc HCA pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

360-C-6194

Job locations

Cross Site

St Albans

AL3 5PN

Job description

Job responsibilities

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Job description

Job responsibilities

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Person Specification

Education and qualifications:

Essential

GCSE qualification (Maths, English, IT).
NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.

Desirable

Leadership qualification.
Conflict resolution.

Knowledge:

Essential

Competent in Microsoft Office programs.
Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.

Desirable

Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
Understanding the Trust's policy on Equality/Diversity and Health & Safety policies.

Experience:

Essential

Experience of working in a customer orientated environment.
Experience of working in an administrative role and office protocols and procedures.

Desirable

Previous healthcare experience.
Reception experience.
Experience of handling confidential information.
Leading a team.
Conflict resolution experience.
Complaint management experience.

Person Specification

Education and qualifications:

Essential

GCSE qualification (Maths, English, IT).
NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.

Desirable

Leadership qualification.
Conflict resolution.

Knowledge:

Essential

Competent in Microsoft Office programs.
Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.

Desirable

Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
Understanding the Trust's policy on Equality/Diversity and Health & Safety policies.

Experience:

Essential

Experience of working in a customer orientated environment.
Experience of working in an administrative role and office protocols and procedures.

Desirable

Previous healthcare experience.
Reception experience.
Experience of handling confidential information.
Leading a team.
Conflict resolution experience.
Complaint management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information