Band 2/3 -Healthcare Support Worker, Outpatients

West Hertfordshire Teaching Hospitals NHS Trust

This job is now closed

Job summary

West Herts NHS Trust is looking to recruit a full-time band 3 Health Care Assistant to join our Team at Watford General Hospital Outpatient Department.

This position require flexibility working Monday -Friday between 4-5 days based on the need of the service excluding bank holiday.

Please note - unfortunately, we are not able to obtain a Certificate of Sponsorship (Work Permit) for this role.

Main duties of the job

o To meet & greet patient on arrival, maintaining a safe and welcoming environment within the Outpatient Department.o To set up and prepare clinics.o To check patient's vital signs and document prior to consultationso To assist and chaperone clinicians/patients in clinics.o To ensure safety is maintained and patient experience is positive by treating all patients, relatives and colleagues with respect.o To ensure patients and their relatives/carers understand the outcome of consultations/Treatment and progress and discharge plan after care.o To support the Manager and Outpatient Team.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Date posted

03 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,873 to £26,958 a year inc HCA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

360-E-HCSW65

Job locations

Watford General Hospital

Watford

WD18 0HB

Job description

Job responsibilities

To receive and register patient attending outpatient.

To perform clinical tasks appropriate to level of training and competencies e.g. Vital signs

To act as a chaperone as required by Clinicians and Patients.

To assist Clinicians with routine medical procedures, examinations and document clinical tasks such as chaperoning and consent.

To report any concern to nurse in charge.

To assist in maintaining the cleanliness and serviceability of Outpatient facilities and equipments, arrange for maintenance as and when required

To ensure patients are made aware of any delays in clinics.

To ensure all duties are carried out safely and to a high standard.

Job description

Job responsibilities

To receive and register patient attending outpatient.

To perform clinical tasks appropriate to level of training and competencies e.g. Vital signs

To act as a chaperone as required by Clinicians and Patients.

To assist Clinicians with routine medical procedures, examinations and document clinical tasks such as chaperoning and consent.

To report any concern to nurse in charge.

To assist in maintaining the cleanliness and serviceability of Outpatient facilities and equipments, arrange for maintenance as and when required

To ensure patients are made aware of any delays in clinics.

To ensure all duties are carried out safely and to a high standard.

Person Specification

Education and qualifications

Essential

Care Certificate or City and Guilds 3 or NVQ 3 or BTEC National Diploma or equivalent experience
Level 2 Functional skills in English and Maths; GCSE A* - C or 4 - 9
Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
Willingness to successfully complete the level 3 apprenticeship and QCF as identified by department (or equivalent qualification) within 12 months of employment

Knowledge

Essential

Understands the role of a Senior Healthcare Support Worker
Understands and committed to a caring approach to patients & relatives

Experience

Essential

Experience as a Band 2 HCA
Experience of time management and prioritising work
Team working

Person Specification

Education and qualifications

Essential

Care Certificate or City and Guilds 3 or NVQ 3 or BTEC National Diploma or equivalent experience
Level 2 Functional skills in English and Maths; GCSE A* - C or 4 - 9
Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
Willingness to successfully complete the level 3 apprenticeship and QCF as identified by department (or equivalent qualification) within 12 months of employment

Knowledge

Essential

Understands the role of a Senior Healthcare Support Worker
Understands and committed to a caring approach to patients & relatives

Experience

Essential

Experience as a Band 2 HCA
Experience of time management and prioritising work
Team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.