Job summary
An exciting new post has arisen for a RTT Patient Pathway Tracker to join the RTT Access and Pathway Support Team.
The RTT Access team support the Trust to monitor, report and performance manage the Referral to Treatment (RTT) 18-week target.
Referral to Treatment performance must be achieved and managed across the Trust for all specialities and patients in line with the NHS Constitution.
The Pathway Support team support the Trust in the outsourcing of patients to external providers to minimise patient waiting times.
This is a full-time position 37.5hrs working Monday to Friday.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
The post holder will have extensive knowledge of referral to treatment (RTT), cancer and diagnostic standards and waiting time standards.
The post holder will be able to confidently analyse data, ensuring data accuracy is maintained.
The ability to prioritise workload and work under pressure whilst meeting organisational objectives.
Work collaboratively with other service users to ensure best patient care is ultimately achieved and patients are progress through their pathway, ensure delays are minimised.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
https://www.westhertshospitals.nhs.uk/flexibleworking/
We kindly invite you to consider submitting an application.
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
The post holder will be responsible for providing day to day administrative services, supporting performance delivery, and waiting list management.
The post holder will manage and track closely patients on an elective care pathway to ensure their pathway is progressed, they will be responsible for maintaining accurate data recorded against the patient pathway.
Following internal escalation processes to ensure patients are followed up in a timely manner to minimise pathway delays and potential breaches.
This post involves working closely with speciality service managers, admissions, outpatients, external providers, patients, and other Trust staff as appropriate, you will need a flexible professional approach, excellent organisational and time management skills together with an excellent standard of verbal and written communication.
Job description
Job responsibilities
The post holder will be responsible for providing day to day administrative services, supporting performance delivery, and waiting list management.
The post holder will manage and track closely patients on an elective care pathway to ensure their pathway is progressed, they will be responsible for maintaining accurate data recorded against the patient pathway.
Following internal escalation processes to ensure patients are followed up in a timely manner to minimise pathway delays and potential breaches.
This post involves working closely with speciality service managers, admissions, outpatients, external providers, patients, and other Trust staff as appropriate, you will need a flexible professional approach, excellent organisational and time management skills together with an excellent standard of verbal and written communication.
Person Specification
Education and qualifications
Essential
- Good general level of education (Minimum of 5 GCSE or equivalent grades A-C, including Maths and English).
- NVQ level 4 in Business Administration or Customer Care equivalent.
- National Apprenticeship in customer services or business.
Desirable
- Educated to A Level standard or equivalent.
- Formal RTT training.
Knowledge
Essential
- Extensive knowledge and understanding of Referral to Treatment (RTT), Cancer and Diagnostic national standards and waiting time targets
- NHS Constitution
- Knowledge of national waiting times objectives and ambitions
Desirable
- Good knowledge of speciality specific patient pathways
Experience
Essential
- Pathway management experience within the NHS
- Experienced knowledge of waiting list management & patient pathways
- Experience and knowledge of using a full range of IT/Patient data systems including EPR Cerner, ERS and Infoflex
- Experience of using NHS information & data systems. Understanding of medical terminology.
- Excellent IT user skills, demonstration proficiency in use of MS packages
Desirable
- Validation of patient pathways, applying local and national rules and guidance to ensure accurate and timely pathway management
- Experience of providing guidance and interpretation of national waiting times policy/rules to other staff Groups
Person Specification
Education and qualifications
Essential
- Good general level of education (Minimum of 5 GCSE or equivalent grades A-C, including Maths and English).
- NVQ level 4 in Business Administration or Customer Care equivalent.
- National Apprenticeship in customer services or business.
Desirable
- Educated to A Level standard or equivalent.
- Formal RTT training.
Knowledge
Essential
- Extensive knowledge and understanding of Referral to Treatment (RTT), Cancer and Diagnostic national standards and waiting time targets
- NHS Constitution
- Knowledge of national waiting times objectives and ambitions
Desirable
- Good knowledge of speciality specific patient pathways
Experience
Essential
- Pathway management experience within the NHS
- Experienced knowledge of waiting list management & patient pathways
- Experience and knowledge of using a full range of IT/Patient data systems including EPR Cerner, ERS and Infoflex
- Experience of using NHS information & data systems. Understanding of medical terminology.
- Excellent IT user skills, demonstration proficiency in use of MS packages
Desirable
- Validation of patient pathways, applying local and national rules and guidance to ensure accurate and timely pathway management
- Experience of providing guidance and interpretation of national waiting times policy/rules to other staff Groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
