Job summary
A fantastic opportunity has arisen within the Outpatient Department in West Hertfordshire NHS Trust based at St Albans City Hospital.
We are looking for a Full time Outpatient Receptionist.Monday - Friday.
Join our dynamic team where your skills will make a difference!
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
To provide a first-class reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics.
Greet patients attending the Outpatient department in a warm and friendly manner and act as the first physical point of contact between patients and the Outpatient department.
To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain a high level of service to patients.
Manage the booking of designated follow up appointments via the Request list waiting lists, ensuring that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
We kindly invite you to consider submitting an application.
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels, specifically face to face.
You will be able to work on your own initiative, prioritising your workload and always paying attention to detail whilst working under pressure and to tight deadlines.
You will be a good team player with a flexible approach to work, pleasant personality, a positive outlook and the ability to take direction well.
Previous customer service/reception experience is desirable but not essential.
Job description
Job responsibilities
With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels, specifically face to face.
You will be able to work on your own initiative, prioritising your workload and always paying attention to detail whilst working under pressure and to tight deadlines.
You will be a good team player with a flexible approach to work, pleasant personality, a positive outlook and the ability to take direction well.
Previous customer service/reception experience is desirable but not essential.
Person Specification
Education and qualifications
Essential
- Good level of general education
Desirable
- ECDL Customer Service Training
Knowledge
Essential
- Competent in Microsoft Office programs.
- Understanding of information governance issues and how to manage confidential patient information
- Experience in producing reports
Desirable
- Knowledge of Patient Administration Systems, (e.g.) Cerner Millenium
Experience
Essential
- Experience of working in a busy environment
- Customer Service Experience
Desirable
- Experience working in an NHS administrative role.
- Experience of handling confidential information.
- Appointment Booking experience.
Person Specification
Education and qualifications
Essential
- Good level of general education
Desirable
- ECDL Customer Service Training
Knowledge
Essential
- Competent in Microsoft Office programs.
- Understanding of information governance issues and how to manage confidential patient information
- Experience in producing reports
Desirable
- Knowledge of Patient Administration Systems, (e.g.) Cerner Millenium
Experience
Essential
- Experience of working in a busy environment
- Customer Service Experience
Desirable
- Experience working in an NHS administrative role.
- Experience of handling confidential information.
- Appointment Booking experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
