Job summary
An exciting opportunity has emerged for office Administrator in the Ear, Nose, and Throat department at West Hertfordshire Teaching Hospitals NHS Trust.
We are seeking an enthusiastic, highly organised, and goal-oriented individual to join our team as a full-time Band 3 office Administrator at Watford General Hospital / St Albans City Hospital.
This role requires collaboration within a team in a dynamic office environment.
The successful candidate will need to prioritise their workload effectively to ensure that specific Patient administrative tasks are managed according to clinical urgency and aligned with the Trust's Patient Access Policy standards.
We are a dedicated, friendly, and adaptable team, and we are looking for someone with a similar mindset to help us meet our evolving demands.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
The ideal candidate will have exceptional organizational skills, allowing them to manage and prioritise tasks effectively.
They will possess outstanding communication abilities, demonstrating a professional and friendly disposition.
A keen attention to detail and accuracy is essential, along with a strong understanding of the sensitive nature of their work, especially when handling patient matters confidentially.
Additionally, a flexible and approachable work style is required.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
We kindly invite you to consider submitting an application.
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
The post holder will deliver a comprehensive and efficient Office administration service to one or more Ear, Nose, and Throat Consultants.
Additionally, they will support other administrative staff within the Ear, Nose, and Throat team, as well as nursing staff, service managers, secretaries, and other Trust personnel as needed to ensure effective administrative operations.
The post holder will collaborate closely with the Consultants and team members and will maintain professional communication with patients and their families. This role may require working across multiple sites
Job description
Job responsibilities
The post holder will deliver a comprehensive and efficient Office administration service to one or more Ear, Nose, and Throat Consultants.
Additionally, they will support other administrative staff within the Ear, Nose, and Throat team, as well as nursing staff, service managers, secretaries, and other Trust personnel as needed to ensure effective administrative operations.
The post holder will collaborate closely with the Consultants and team members and will maintain professional communication with patients and their families. This role may require working across multiple sites
Person Specification
Education and qualifications
Essential
- Good level of education (e.g. 5+ GCSEs inc Maths and English or equivalent).
Desirable
- Administrative training within NHS
Experience
Essential
- Experience of working in an office environment, basic computer competence with use of computer applications such as MS Outlook, Excel and MS Word.
- Ability to scan and fax documents using IT equipment.
Desirable
- Previous clerical NHS experience.
Skills and ability
Essential
- Strong organizational and time management abilities, with a keen attention to detail
- Ability to work effectively within a team, supporting various roles as needed.
- Excellent verbal and written communication skills, with the ability to interact professionally with patients and staff
Desirable
- Strong problem-solving skills.
Person Specification
Education and qualifications
Essential
- Good level of education (e.g. 5+ GCSEs inc Maths and English or equivalent).
Desirable
- Administrative training within NHS
Experience
Essential
- Experience of working in an office environment, basic computer competence with use of computer applications such as MS Outlook, Excel and MS Word.
- Ability to scan and fax documents using IT equipment.
Desirable
- Previous clerical NHS experience.
Skills and ability
Essential
- Strong organizational and time management abilities, with a keen attention to detail
- Ability to work effectively within a team, supporting various roles as needed.
- Excellent verbal and written communication skills, with the ability to interact professionally with patients and staff
Desirable
- Strong problem-solving skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
