West Hertfordshire Teaching Hospitals NHS Trust

Band 2- Receptionist, Pre-Operative Assessment Unit

Information:

This job is now closed

Job summary

We are looking to recruit a receptionist to join our friendly Patient Assessment team and am who can work in a multi-tasking environment, including:

In addition, the role is an 18-month level 3 Business Administrator Apprenticeship. The benefit from an environment where they can learn the fundamentals of their new role while gaining a qualification.

If required there is an option to obtain the Medical Terminology module as part of the above apprenticeship.

*Please note this job will close early if it receives high applications*

Main duties of the job

Dealing with patient requests over the telephone and in person who require medical care, ask the relevant questions and sign post them to the appropriate person.

Register new patients completing all necessary paperwork.

General admin duties such as sorting old patient records ready for summarising.

Recalling patients for appointments either by phone, text, or email

Deal with general patient queries.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Details

Date posted

23 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,873 a year inc HCA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

360-B-6107-A

Job locations

St Albans City Hospital

St Albans

AL3 5PN


Job description

Job responsibilities

To provide administrative support to the preoperative assessment team in the preparation of adult patients for elective surgery.

To greet patients on arrival and respond with sensitivity to any queries, being mindful of data.

Protection and patient confidentiality.

Check pts in on arrival on the EPR System

To sort incoming post and ensure outgoing post is dispatched.

Job description

Job responsibilities

To provide administrative support to the preoperative assessment team in the preparation of adult patients for elective surgery.

To greet patients on arrival and respond with sensitivity to any queries, being mindful of data.

Protection and patient confidentiality.

Check pts in on arrival on the EPR System

To sort incoming post and ensure outgoing post is dispatched.

Person Specification

Education and qualifications:

Essential

  • Good general education.
  • Excellent spoken and written English.

Desirable

  • Customer care experience.
  • Knowledge of patient administration systems Eg Clinicom.

Knowledge:

Essential

  • Experience of confidentiality and handling of patient information.
  • Reception experience.

Desirable

  • Previous NHS experience.

Skills and ability:

Essential

  • Works well under pressure.
  • Methodical and able to handle multiple priorities.
  • Flexible/adaptable.
  • Self motivating.
  • Good communicator.

Desirable

  • Understanding of medical terminology.
Person Specification

Education and qualifications:

Essential

  • Good general education.
  • Excellent spoken and written English.

Desirable

  • Customer care experience.
  • Knowledge of patient administration systems Eg Clinicom.

Knowledge:

Essential

  • Experience of confidentiality and handling of patient information.
  • Reception experience.

Desirable

  • Previous NHS experience.

Skills and ability:

Essential

  • Works well under pressure.
  • Methodical and able to handle multiple priorities.
  • Flexible/adaptable.
  • Self motivating.
  • Good communicator.

Desirable

  • Understanding of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust

Address

St Albans City Hospital

St Albans

AL3 5PN


Employer's website

http://www.westhertshospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust

Address

St Albans City Hospital

St Albans

AL3 5PN


Employer's website

http://www.westhertshospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior sister

Jaisy George

Jaisy.George@nhs.net

01727897140

Details

Date posted

23 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,873 a year inc HCA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

360-B-6107-A

Job locations

St Albans City Hospital

St Albans

AL3 5PN


Supporting documents

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